NMCI / Flank Speed End User Support Specialist jobs in United States
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Prevailance, Inc. ยท 1 month ago

NMCI / Flank Speed End User Support Specialist

positionNorfolk, VA
timeFull-time
remoteOnsite
senioritySenior Level
date5+ years exp

Prevailance, Inc. is seeking an experienced NMCI / Flank Speed End User Support Specialist to provide responsive, hands-on technical support across headquarters and ashore subordinate commands. This role ensures reliable access to Navy information systems, maintains accurate accountability of assets, and supports end users in a dynamic operational environment.

ConsultingInformation Technology
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Comp. & BenefitsbadNo H1BnoteSecurity Clearance RequirednoteU.S. Citizen Onlynote

Responsibilities

Provide end user support for NMCI/Flank Speed systems, hardware, software, and collaboration tools
Respond to technical issues affecting headquarters staff and assist with maintenance and upkeep of NMCI seat management across ashore commands
Deliver periodic NMCI Program Maintenance reports to support CIO budgeting requirements
Provide hands-on troubleshooting for issues not requiring NMCI Help Desk intervention
Configure laptops and systems to enable remote access for staff travel
Maintain accurate inventory of NMCI and government assets
Assist with the setup, maintenance, and troubleshooting of printers and peripheral devices
Manage, maintain, and track NMCI seats, peripherals, and associated CLIN orders for headquarters and subordinate commands
Participate in program reviews, status updates, planning meetings, and project assessments

Qualification

NMCI architectureFlank Speed toolsDoD cybersecurity protocolsLifecycle managementHardware troubleshootingSoftware troubleshootingNetwork troubleshootingUser account managementCloud identity servicesCompTIA A+CompTIA Security+ITIL FoundationMicrosoft 365 Certified

Required

5+ years of experience with NMCI architecture and Flank Speed cloud collaboration tools
5+ years of experience with DoD cybersecurity protocols, asset accountability, and information assurance
3+ years demonstrating lifecycle management experience for seats, peripherals, and CLINs
Experience planning, tracking milestones, and reporting
Demonstrated hardware, software, and network troubleshooting ability
Ability to support end users across ashore Navy commands
Knowledge of SECNAV M-5510 and SECNAV 5239.3 Series requirements
Knowledge of user account management, group policies, and cloud identity services
Knowledge of DoD IT systems, cybersecurity policies, and assurance practices
Understanding of common productivity software, printers, and hardware used in Navy environments
U.S. Citizenship required
High School diploma or GED
CompTIA Security+ (DoD 8570 compliant)
Microsoft 365 Certified: Modern Desktop Administrator Associate
Ability to obtain and maintain a Secret security clearance

Preferred

Associate's or higher in IT, Computer Science, or a related field
CompTIA A+ and/or Network+
ITIL Foundation certification
Familiarity with military rank and organizational structures
Knowledge of military terminology

Benefits

Medical Insurance
TriCare Supplemental
Dental Insurance
Vision Insurance
Life & Accidental Death & Dismemberment (AD&D) Coverage
401(k) Plan with Company Matching Contributions
Paid Time Off (PTO)
11 Paid Holidays
Education Reimbursement Program
Computing Device Reimbursement Program

Company

Prevailance, Inc.

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Prevailanceis a defense & space company offering consulting support services.
dateFounded in 2005
location
Virginia Beach, Virginia, USA
people-size51-200 employees
web-link
http://prevailance.com

Funding

Current Stage
Growth Stage

Leadership Team

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Mike Schroeder
Chief Financial Officer
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Gan Prisinzano
Chief Operating Officer
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Company data provided by crunchbase