Sedgwick · 2 months ago
Customer Service Intake Rep
Cincinnati, OH
Full-time
Onsite
Entry Level
$16/hr - $19/hr
1+ years expSedgwick is a company dedicated to helping people facing unexpected challenges. The Customer Service Intake Rep serves as the first point of contact for incoming customer service calls, providing information on disability policies and managing claims data.
BankingInsuranceRisk Management
Responsibilities
Answers incoming calls for the customer service unit including calls from clients, claimants, and physicians
Provides effective explanations of benefits, procedures, claim status, or payment information to clients and claimants
Enters claims data into claims management system upon requesting the appropriate information and analyzing the responses
Requests physician certification and/or extensions from medical offices and enters into claims system
Documents telephone conversations pertinent to the claims process in claims notes
Logs all telephone calls into claims management system
Attendance during scheduled work hours is required
Qualification
Required
High school diploma or GED required
One (1) year customer service experience or equivalent combination of education and experience required
Good customer service skills
Good listening and comprehension skills
Excellent oral and written communication
PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
Benefits
Three Medical, and two dental plans to choose from.
Tuition reimbursement eligible.
401K plan that matches 50% on every $ you put in up to the first 6% you save.
4 weeks PTO your first full year.
A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.
Company
Sedgwick
Sedgwick is the world’s leading risk and claims administration partner, helping clients thrive by navigating the unexpected.
10001+ employees
H1B Sponsorship
Sedgwick has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (10)
2023 (4)
2022 (9)
2021 (14)
2020 (10)
Funding
Current Stage
Late StageTotal Funding
$1.5BKey Investors
Altas PartnersLa Caisse
2024-09-12Private Equity· $1B
2018-12-01Private Equity
2018-09-12Acquired
Leadership Team
Michael Arbour
Chairman & Chief Executive Officer
Kalani Reelitz
Global Chief Financial Officer
Recent News
Morningstar.com
2025-11-10
2025-09-04
Company data provided by crunchbase