Medata ยท 2 months ago
Supervisor - Customer Service
GT
Full-time
Onsite
Mid LevelMedata is a company seeking a Supervisor for their Customer Service department. The role involves managing a team of agents to achieve targets, monitoring performance metrics, and ensuring compliance with standards.
ComputerSoftware
Responsibilities
Manage a team of agents to achieve the required targets and financial goals of the account. Daily monitoring of Attendance and KPI. Coaching, mentoring and development
Lead and develop a high-performing team
Oversee daily attendance, KPis, and call volumes
Coach, mentor, and support team members
Ensure compliance with HIPAA and data privacy standards
Drive continuous improvement initiatives
Qualification
Required
Manage a team of agents to achieve the required targets and financial goals of the account
Daily monitoring of Attendance and KPI
Coaching, mentoring and development
Lead and develop a high-performing team
Oversee daily attendance, KPIs, and call volumes
Coach, mentor, and support team members
Ensure compliance with HIPAA and data privacy standards
Drive continuous improvement initiatives
Preferred
Strong leadership and communication skills
Collaborative and team-oriented mindset
Skilled in data analysis and reporting (Excel, Power Bi, etc.)
Drive continuous improvement initiatives
Company
Medata
Medata is a computer software company specializing in medical bill review software and medical bill review software.
Founded in 1975
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2024-01-09Acquired
Leadership Team
Jonathan Nutt
Chief Technology Officer
Dana Joanou
Chief Financial Officer
Recent News
2025-04-08
Company data provided by crunchbase