IT Support Associate II, Ops Tech Solutions (OTS) jobs in United States
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Amazon · 3 days ago

IT Support Associate II, Ops Tech Solutions (OTS)

positionRockford, IL
timeFull-time
remoteOnsite
seniorityEntry Level
money$44K/yr - $92K/yr
date1+ years exp

Amazon is a leading company known for its speed, accuracy, and exceptional service. The IT Support Associate II role involves supporting the operations team in resolving technical problems within Amazon operations facilities, while also encouraging career development opportunities for personal growth.

Artificial Intelligence (AI)DeliveryE-CommerceRetail
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H1B Sponsor Likelynote

Responsibilities

Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities
Handling support requests and procedures across the network
Assisting in training new hires
Continuous learning of new technologies
Supporting customers from multiple buildings in the area, as well as remote customers
Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours
Traveling within your local or regional area to support our customers

Qualification

Windows supportLinux supportMac supportCompTIA A+CompTIA Network+Cisco/CCNAAWSCustomer serviceTroubleshooting skillsTechnical training

Required

1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
Experience troubleshooting integrated and interdependent computer systems
Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals

Preferred

CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
Experience in a dynamic environment with a high degree of customer service

Benefits

Comprehensive healthcare benefits starting on Day 1
Matching 401(k) program
Up to 20 weeks of paid parental leave

Company

Amazon

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Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
dateFounded in 1994
location
Seattle, Washington, USA
people-size10001+ employees
web-link
https://amazon.com

H1B Sponsorship

Amazon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)

Funding

Current Stage
Public Company
Total Funding
$8.11B
Key Investors
Kleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO

Leadership Team

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Douglas J. Herrington
CEO, Worldwide Amazon Stores
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Werner Vogels
VP & CTO
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Company data provided by crunchbase