Equinix · 1 month ago
Principal Product Owner, ServiceNow CMDB
Dallas, TX
Full-time
Hybrid
Lead/Staff
$177K/yr - $265K/yr
10+ years expEquinix is the world’s digital infrastructure company®, enabling innovations that enrich our work and life. The CMDB Product Owner is responsible for the vision, roadmap, and value delivery of the enterprise Configuration Management Database (CMDB), driving its use as a trusted data product across various IT domains and ensuring service resiliency and operational maturity.
Cloud Data ServicesData CenterInformation TechnologyInfrastructureInternetSoftware
Responsibilities
Own the end-to-end CMDB product vision, roadmap, and measurable outcomes aligned to Digital Service Management and Service Health initiatives
Drive the CMDB toward authoritative data sources, automation, and reduced customization
Define strategy for service mapping, dependency models, CI class lifecycle, and CMDB data standards
Partner with ITSM, ITOM, ITAM, APM, and Security to ensure the CMDB enables downstream workflows (change, incident, asset lifecycle, monitoring, discovery, HAMPro, SAMPro, etc.)
Translate outcomes into clear, prioritized backlog items for engineering
Define MVP iterative delivery cycles for CMDB improvements (normalization, reconciliation, enrichment, integrations, class model changes)
Ensure alignment with infrastructure teams (compute, storage, network, cloud) on domain-specific CI models and authoritative sources
Lead release planning, testing coordination, and user validation for CMDB enhancements
Own measurable KPIs for completeness, correctness, and compliance, but emphasize actual service health and impact, not just static compliance
Define data quality rules, lifecycle policies, and automated validation
Partner with Service Owners to ensure business services and technical service CIs have accurate dependency models
Drive reduction of 'unmodeled' or 'unknown' infrastructure/services
Ensure the platform is ready for service health dashboards, AIOps, and predictive insights
Serve as the single accountable owner for all CMDB-related intake, prioritization, and communication
Run and refine the CMDB governance model — roles, responsibilities, RACI, data stewards, CI class owners, authoritative sources, and intake channels
Host stakeholder reviews, demo sessions, and quarterly roadmaps
Define and enforce CMDB onboarding standards for new technologies and services
Partner with solution architects to maintain an enterprise CI class model aligned with platform leading practices
Ensure integrations (discovery tools, asset repositories, procurement systems, cloud providers, monitoring tools) follow CMDB standards
Evaluate new data sources and implement normalization, reconciliation, and deduplication strategies
Collaborate with Discovery, ITOM Health, and Event Management teams on service topology and dependency mapping
Monitor ongoing CMDB operations and bottlenecks tied to incident, change, problem, and asset workflows
Identify process gaps and drive continuous improvement
Support audit requests when needed but focus on avoiding unnecessary governance friction — build enablement, not gatekeeping
Qualification
Required
Strong understanding of ITSM/ITOM/ITAM processes and how they depend on the CMDB
Hands-on experience with ServiceNow CMDB, class modeling, CSDM, discovery, service mapping, normalization, and reconciliation
Ability to translate business outcomes into technical product requirements
Strong cross-functional leadership with domain teams (network, compute, cloud, database, security)
Experience managing a roadmap in an Agile product model
10+ years experience
Bachelor's in Computer Science or Computer Engineering
Preferred
Experience with HAMPro, SAMPro, APM, or cloud asset inventories
Experience driving modernization or simplification of a CMDB in a federated enterprise environment
Familiarity with Equinix's internal infrastructure domain models (Data Center codes, service owner model, inventory systems)
Benefits
Employee Assistance Program
Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members.
Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future.
Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge.
Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members.
Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA).
Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge.
Company
Equinix
Equinix is an internet company that provides data center services for companies, businesses, and organizations.
10001+ employees
H1B Sponsorship
Equinix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (113)
2024 (157)
2023 (117)
2022 (121)
2021 (179)
2020 (122)
Funding
Current Stage
Public CompanyTotal Funding
$4.27BKey Investors
Elliott Management Corp.Crosslink Capital
2025-11-19Post Ipo Debt· $499.92M
2025-07-22Post Ipo Equity
2025-03-17Post Ipo Debt· $374.96M
Leadership Team
Adaire Fox-Martin
Chief Executive Officer & President
Keith Taylor
Chief Financial Officer
Recent News
Mobile World Live
2026-01-16
Company data provided by crunchbase