Towne Park · 3 days ago
Workforce Management Specialist
Plymouth Meeting, PA
Full-time
Onsite
Mid Level
$60K/yr - $70K/yr
4+ years expTowne Park is a hospitality services company dedicated to creating smiles through exceptional experiences. The Workforce Management Specialist will be responsible for maintaining and optimizing the workforce management systems, ensuring system accuracy, managing configuration updates, and analyzing workforce data to improve operational efficiency.
Car SharingHealth CareHospitalityParking
Responsibilities
Administer and maintain the workforce management system (e.g., time and attendance, scheduling, labor management)
Configure system settings, policies, and rules to meet business needs and compliance requirements
Monitor system performance, troubleshoot issues, and coordinate with IT and software vendors for resolution
Regularly update and patch the system to ensure the latest features and security updates are in place
Provide technical support and guidance to end-users on system functionality, data entry, and report generation
Develop training materials and conduct training sessions for new users or when system updates are released
Address user inquiries and issues in a timely manner, ensuring minimal disruption to daily operations
Generate and analyze workforce data reports to identify trends, patterns, and areas for improvement
Collaborate with HR and operations teams to provide data-driven insights for decision-making
Create customized reports and dashboards to meet the needs of various departments
Evaluate current processes and recommend system enhancements to streamline workflows and increase efficiency
Implement best practices for data integrity, system security, and compliance with regulatory requirements
Lead projects related to system upgrades, enhancements, and integrations with other HR and business applications
Ensure that the workforce management system complies with all relevant laws and regulations, including labor laws and data privacy standards
Regularly audit system data to maintain accuracy and consistency
Implement security measures to protect sensitive employee information
Qualification
Required
High School Diploma Required; bachelor's degree in business administration, Human Resources, or a related field (or equivalent experience) preferred
A minimum of 4 years direct experience in workforce management, scheduling, or a similar role using a timekeeping system is required
Strong analytical skills with the ability to interpret data and make data-driven decisions are required
Excellent organizational and multitasking abilities
Proficiency in workforce management software and tools
Strong communication and interpersonal skills to collaborate with teams and stakeholders
Self-starter with the ability to work under pressure and handle real-time operational issues effectively
Preferred
Experience with Legion Workforce Management is highly desired but not required
Experience in industries like retail, hospitality, or healthcare desired
Knowledge of labor laws and regulations
Experience with data analysis and reporting tools
Benefits
Employees are eligible to enroll in medical, dental, and vision insurance.
Accident insurance
Critical illness insurance
Hospital indemnity insurance
Telemedicine benefits
Employees are provided company-paid basic life and AD&D insurance.
Short-term and long-term disability.
Employees are also able to enroll in the company’s 401k retirement savings plan.
Employees accrue 0.0654 hours of PTO per hour worked up to a maximum of 136 hours per calendar year.
Employees receive 6 paid holidays throughout the calendar year.
Employees accrue up to a maximum of 4 paid floating holidays per calendar year.
Company
Towne Park
Towne Park provideshospitality services
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$10MKey Investors
Camden Partners
2023-07-05Acquired
2007-08-20Private Equity· $10M
Leadership Team
Andrew Kerin
Chief Executive Officer
Jack Chang
Chief Technology Officer
Recent News
2025-10-09
2025-09-30
Company data provided by crunchbase