General Dynamics Information Technology · 2 months ago
IT Monitoring Specialist, TS/SCI with Polygraph
USA VA Fort Belvoir
Full-time
Onsite
Entry Level
$92K/yr - $104K/yr
1+ years expGeneral Dynamics Information Technology is a global technology and professional services company. As an IT Monitoring Specialist, you will ensure the continuous operation and performance of IT systems and infrastructure, focusing on monitoring, troubleshooting, and responding to alerts.
Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Monitor the customer’s IT systems, network, servers, and applications 24/7 to proactively identify and resolve issues that may impact performance or availability
Respond promptly to alerts and notifications from monitoring tools, diagnosing problems, and implementing appropriate solutions
Collaborate with cross-functional IT teams to investigate and resolve complex technical issues, ensuring minimal disruption to business operations
Document and track incidents, including the troubleshooting steps taken and the resolution achieved, in a clear and organized manner
Escalate critical incidents to higher-level support teams or management as necessary, providing detailed information and recommendations
Participate in the development and maintenance of monitoring and alerting procedures, adjusting thresholds and settings to improve accuracy and responsiveness
Contribute to the creation and improvement of IT documentation, including standard operating procedures, troubleshooting guides, and knowledge base articles
Identify trends and patterns in system alerts and incidents, providing insights to prevent recurring issues
Perform routine checks and maintenance tasks to optimize system performance and prevent potential problems
Stay updated on industry best practices, emerging technologies, and security threats to enhance monitoring strategies and incident response capabilities
Qualification
Required
Top Secret SCI + Polygraph clearance
1 + years of related experience
US Citizenship Required
Help Desk Support
Monitoring Tools
Technical Support
CompTIA Security+ required
Proven experience in IT monitoring, incident response, and troubleshooting
Familiarity with monitoring tools such as Dynatrace, Nagios, Zabbix, SolarWinds, SCOM, or similar systems
Familiarity with ticketing tools such as ServiceNow, Remedy, or similar ITIL tools
Excellent problem-solving skills and the ability to remain calm under pressure in high-stress situations
Strong communication skills to convey technical information clearly to both technical and non-technical stakeholders
Willingness to work in shifts, including nights, weekends, and holidays, as part of the 24/7 team
Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience)
Preferred
Strong knowledge of networking protocols, server administration, and various operating systems (Windows, Linux, etc.)
Familiarity with Windows Server operating systems (e.g., Windows Server 2019, 2022) and Windows client versions
Familiarity with Active Directory, Group Policy, DNS, DHCP, Microsoft Exchange, and other core Windows services
Ability to analyze and interpret system logs, performance metrics, and alerts to diagnose issues effectively
Relevant certifications such as CompTIA Network+, CCNA, or equivalent
Benefits
Competitive salary and benefits package.
Opportunity to work with cutting-edge technologies and gain experience in a dynamic IT environment.
Continuous learning and professional development opportunities.
Collaborative and inclusive work culture.
Contribution to critical business operations and the chance to make a significant impact.
Comprehensive benefits and wellness packages.
401K with company match.
Paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
Short and long-term disability benefits.
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance.
Company
General Dynamics Information Technology
General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Paul Nedzbala
Senior Vice President
Ben Buckley
Vice President and General Manager
Recent News
Company data provided by crunchbase