Highspot · 3 days ago
Senior Director, Professional Services
United States
Full-time
Remote
Director/Executive
$241K/yr - $315K/yrHighspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. The Senior Director of Professional Services is responsible for leading Highspot’s global post-sales delivery organization and will own the strategy, execution, and evolution of Professional Services as a scalable, profitable, and customer-impacting business function.
Artificial Intelligence (AI)Enterprise SoftwareSales AutomationSales EnablementSoftware
Responsibilities
Define and execute the global Professional Services strategy aligned to Highspot’s imperatives
Build a unified, scalable services operating model across EM, IM, Advisory, and TAM — balancing delivery quality, efficiency, and profitability
Partner with Sales and CSS leadership to evolve service offerings that accelerate time-to-value, adoption, and expansion within the customer base
Champion a culture of operational simplicity, accountability, and readiness — ensuring the organization delivers at the “last mile” with precision and speed
Lead all service delivery motions, from initial implementation to ongoing advisory and technical enablement
Establish clear success metrics for project quality, time-to-value, and customer satisfaction
Standardize implementation methodologies and governance frameworks to ensure consistent, high-quality outcomes globally
Scale the TAM function to deliver proactive technical guidance, integration success, and early risk detection across the customer lifecycle
Drive continuous improvement in delivery tools, playbooks, and knowledge management
Forecast and manage capacity planning, balancing global demand and delivery efficiency
Partner with Finance and Sales to improve services forecasting, attach rates, and backlog management
Collaborate closely with CSS, Product, and GTM teams to ensure product readiness, seamless customer handoffs, and feedback loops for continuous improvement
Act as a strategic advisor to Product and Engineering on customer implementation and adoption patterns
Partner with Enablement and Operations to uplevel technical and consulting skills across the organization
Serve as executive sponsor for strategic implementations and escalations
Lead, mentor, and grow a diverse, high-performing global team of Engagement Managers, Implementation Consultants, Advisory Leads, and TAMs
Build leadership bench strength, ensuring clear career paths and succession planning across functions
Instill a culture of excellence, inclusion, and accountability focused on customer value and team performance
Qualification
Required
Seasoned, hands-on executive experience
Ability to operate at both strategic and executional levels
Experience in driving delivery excellence and financial performance
Cross-functional alignment experience with Sales, Customer Success, Product, and GTM Operations
Experience in defining and executing global Professional Services strategy
Ability to build a unified, scalable services operating model
Experience in partnering with Sales and CSS leadership
Ability to establish clear success metrics for project quality, time-to-value, and customer satisfaction
Experience in standardizing implementation methodologies and governance frameworks
Ability to scale the TAM function for proactive technical guidance
Experience in driving continuous improvement in delivery tools and knowledge management
Financial management experience including capacity planning and forecasting
Experience in collaborating with CSS, Product, and GTM teams
Ability to act as a strategic advisor to Product and Engineering
Experience in leading, mentoring, and growing a diverse global team
Ability to build leadership bench strength and ensure clear career paths
Instilling a culture of excellence, inclusion, and accountability
Benefits
Comprehensive medical, dental, vision, disability, and life benefits
Health Savings Account (HSA) with employer contribution
401(k) Matching with immediate vesting on employer match
Flexible PTO
8 paid holidays and 5 paid days for Annual Holiday Week
Quarterly Recharge Fridays (paid days off for mental health recharge)
18 weeks paid parental leave
Access to Coaches and Therapists through Modern Health
2 volunteer days per year
Commuting benefits
Company
Highspot
Highspot is a sales enablement platform that helps companies worldwide improve the performance of their sales teams.
Founded in 2012
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$644.85MKey Investors
Tiger Global ManagementICONIQ GrowthOpenView
2022-07-01Secondary Market
2022-01-13Series F· $248M
2021-02-22Series E· $200M
Leadership Team
Robert Wahbe
CEO
David Wortendyke
Co-Founder and Chief Technology Officer
Recent News
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