Manager - Relay Operations jobs in United States
info-icon
This job has closed.
company-logo

Amazon · 2 weeks ago

Manager - Relay Operations

positionGreater São Paulo Area
timeFull-time
remoteOnsite
seniorityMid, Senior Level

Amazon is a leading global company specializing in e-commerce and logistics. The Manager of Relay Operations will lead the operations in Brazil, focusing on building a reliable transportation network and managing a team to ensure operational excellence. The role involves strategic planning, stakeholder engagement, and continuous process improvements to meet customer promises.

Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
check
H1B Sponsor Likelynote

Responsibilities

Build a reliable transportation network by developing mechanisms that ensure 24/7 network health monitoring, including vehicle tracking and tracing, capacity procurement, proactive delay detection, stakeholder mobilization, rescue plan development, and contingency planning for both anticipated and unanticipated network issues
Own key metrics such as Linehaul to DEA and On-Time Performance. Also, be accountable for team fitness function metrics such as ticket SLA adherence
Work closely with ATS Carrier Managers and the TOM team to drive carrier performance
Use expertise and judgment to identify the right stakeholders, set appropriate goals, inform decision-making, and design long-term solutions for transportation network operations
Analyze and enhance network design in partnership with ATS to improve performance, reliability, and cost efficiency
Ensure relevant business metrics are prepared, and actively participate in regular operations calls, business reviews (MBRs), and strategic planning documents for the ATS area

Qualification

Program/Project managementData analysisTransportation network knowledgeProcess improvementsStakeholder engagementPeople leadershipAdvanced EnglishCommunication skillsAttention to detail

Required

Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Program/Project management experience
Advanced English knowledge

Preferred

Experience driving process improvements
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Company

Amazon

twittertwittertwitter
Glassdoor3.7
company-logo
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
dateFounded in 1994
location
Seattle, Washington, USA
people-size10001+ employees
web-link
https://amazon.com

H1B Sponsorship

Amazon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)

Funding

Current Stage
Public Company
Total Funding
$8.11B
Key Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO

Leadership Team

leader-logo
Douglas J. Herrington
CEO, Worldwide Amazon Stores
linkedin
leader-logo
Werner Vogels
VP & CTO
linkedin

Recent News

Irish Times
Game of ‘Russian roulette’ over energy supply threatens Ireland’s ability to attract new FDI
2026-01-17
EIN Presswire
Nuclear Engineer’s Philosophy Book Overtakes Heidegger, Debuts at #1 on Amazon
2026-01-17
The Motley Fool
The Tiny Quantum Stock That Could Surge 35% per Year as AI Demand Explodes
2026-01-17
Company data provided by crunchbase