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Bvlgari · 1 month ago

Retail Training Senior Manager

New York, United States

Full-time

Onsite

Senior Level

7+ years exp

Bvlgari Corporation of America is seeking a Retail Training Senior Manager for the US East Coast region. This role involves engaging in all training activities to support the assigned territory, focusing on upskilling sales teams and collaborating on onboarding processes.

FashionJewelryTextiles

Responsibilities

Analyze existing content, identifying learning opportunities and create necessary content to address needs

Upskill sales teams on watch knowledge including high end complications

Deploy and reinforce trainings to Store Managers and Client Advisors on Bulgari client experience, selling techniques, Jewelry/Watch/Accessory collections, brand history, and storytelling

Participate in retail coaching/in-store observation and provide feedback to Store Director and Director, Training North America

Collaborate on the Onboarding process of all regional retail hires

Assist in the localization of any training initiatives launched by central training

Create, monitor, and track store visits to support key regional initiatives

Prepare, execute and follow-up on in-store trainings

Responsible for the monitoring of all eLearning platforms for assigned market

Create and follow-up on needs analysis and action plans related to Mystery Shop and Voice of Client initiatives

Perform any ad-hoc projects as required by management to support the business

Collaborate with interdepartmental committees or task forces, as necessary

Qualification

Extensive watch knowledgeELearning platformsMicrosoft Office applicationsBudget managementAgile navigation

Required

Minimum of 7+ years in a similar role, preferable in a luxury environment

Extensive watch knowledge required

Understanding of competitive watch market with strong knowledge of micro-mechanics

Knowledge of eLearning platforms

Knowledge of Microsoft Office applications

Ability to manage departmental budget contribution and process expense reports in a timely manner

Ability to navigate various professional environments in an agile manner

Ability to travel domestically and internationally up to 50%-70% of time

Preferred

Supplemental certification with FHH or similar is a plus

Benefits

Comprehensive benefits: medical, financial, and paid time off, including 401(k) eligibility

Exclusive employee perks, including luxury product discounts and training opportunities

Company

Bvlgari

Glassdoor3.8

Founded in 1884 by Sotirio Bulgari as a single jewellery shop in the capital city of Rome, Bulgari’s name has today become emblematic of Italian excellence.

Founded in 1884

Rome, Lazio, ITA

1001-5000 employees