Apply on Employer Site

Lavazza Group · 1 week ago

Customer Development Manager - Aramark & Canteen

West Chester, PA

Full-time

Hybrid

Mid, Senior Level

5+ years exp

Lavazza Group is an internationally recognized company present in 90 countries, known for its quality coffee products. The Customer Development Manager will serve as the key contact for commercial strategy with Lavazza NA OCS key distributors, focusing on strategic initiatives, customer planning, and collaboration with various teams to drive growth and efficiency.

CoffeeFood and BeverageManufacturing

Responsibilities

Define and drive strategic initiatives that support OCS channel growth, aiming to maximize efficiency of current business models, drive machine installed base expansion in collaboration with Sales team

Identify business opportunities leveraging on experience gained on the field and distributors’ needs

Define and lead Customer planning calendars, discussing bi-annual category & assortment reviews in full collaboration with the Marketing team

Conduct compelling analyses to inform decision-making and identify emerging trends and opportunities with partners

Lead, with the collaboration of Sales team, all strategic growth projects with key Distributors, from JBP execution to NPD launches guaranteeing solid communication and performance tracking

Translate and present strategic insights into clear recommendations and execution plans to senior leadership (internal and external)

Proactively support the data transparency needs, ensuring seamless data flow

Monitor and report the execution of key initiatives, through relevant key performance indicators and qualitative feedbacks

Contribute to long-range planning and dedicated business reviews (e.g. Monthly Performance Reviews meetings, Quarterly Business Review, etc.)

Collaborate with the implementation of Customer Activations on the base, being the point of contact between Customers, Marketing, Sales and external partners

Oversee the creation of partnership assessments and business plans for new deal proposals (e.g. big bids / tenders)

Manages leadership expectations and escalations, with a strong ability to drive influence and consensus across key internal and external stakeholders

Troubleshoots complex issues and course corrects as appropriate

Collaborate with RGM, Sales, and Finance to establish sustainable customer P&Ls and co-pilot customer planning tools (TPM/Salesforce) in partnership with cross functional team

Qualification

CPG Trade MarketingCategory ManagementSales PlanningPowerBIMS OfficeB2B Business ExperienceAnalytic SkillsCommunication SkillsCollaboration SkillsAttention to Detail

Required

Four year degree from an accredited institution or applicable experience

5+ years working experience in CPG Trade Marketing, Category Management, Sales, Sales Planning or Marketing required

Experience supporting B2B business, and/or broadline distributors

Advanced skills in MS Office (Excel, PPT) required

Proficient with using and maintaining PowerBI or other business intelligence tools (required)

Ability to efficiently and effectively learn new technology (Proprietary Lavazza tools)

Strong written and verbal communication skills; comfortable presenting (virtually and in-person) to Executive Leadership and cross functional leadership and peers

Strong analytic and story telling capabilities to diagnosis complex business issues, visualize the data, identify the insights, and recommend clear action plans

Highly agile and thrives in a fast paced working environment with an entrepreneurial mindset

Strong collaboration and influence skills with the ability to work well cross functionally with all levels of the organization - peers to Executives

Strong communication and presentation skills

High attention to detail, with the ability to multi-task and effectively prioritize

Ability to travel as needed up to 30% of time with international travel possible