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Interstate Connecting Components (ICC) · 3 days ago

Inside Sales Supervisor

Cypress, CA

Full-time

Onsite

Mid, Senior Level

4+ years exp

Interstate Connecting Components (ICC) is a dynamic, growth-oriented organization that values collaboration and customer focus. As an Inside Sales Supervisor, you will lead and develop an inside sales and support team, driving sales performance and ensuring exceptional customer service to meet branch objectives.

ElectronicsManufacturing

No H1B

U.S. Citizen Only

Responsibilities

Initial Onboarding and Strategic Alignment

Within the first 30 days, meet with the Inside Sales Manager, Regional Operations Manager, and Regional Product Marketing Manager to understand the company vision, branch goals, and key objectives

Develop and document a strategy to measure progress toward achieving monthly branch sales and margin targets

Establish monthly one-on-one meetings and quarterly performance reviews with each team member to ensure alignment with company goals and individual development plans

Evaluate team members’ performance regularly, identify areas for improvement, and implement development or coaching plans as needed

Ensure the team consistently demonstrates professionalism and collaboration with colleagues and internal support departments

Within the first 60 days, develop working knowledge of the ICC CRM system and related sales processes

Coach and train team members to use available system tools and resources effectively to manage sales activities, customer interactions, and issue resolution

Coach the inside sales and support team on identifying and developing new business opportunities

Partner with the District Manager to implement proactive business development plans for the team

Build and maintain strong working relationships with internal support personnel and external partners

Meet or exceed key performance objectives for the branch, including margin, profitability, and customer count growth, within the first 12 months

Build a strong talent pipeline by networking and identifying potential future candidates for inside sales and service roles

Mentor and coach employees to enhance their product and supplier knowledge, contributing to their professional growth and team success

Define, monitor, and evaluate measurable objectives and tactics for the inside sales team to support branch goals and continuous improvement

Qualification

CRM proficiencySales developmentTeam leadershipBusiness acumenPerformance measurementInterpersonal skillsCommunication skillsOrganizational skillsProblem-solvingCustomer focus

Required

Bachelor's degree in a relevant field or a minimum of 4 years of progressively responsible experience in the electronics or related distribution industry (or an equivalent combination of education and experience)

Minimum of 2 years of experience in a supervisory or team lead role

Experience working with CRM or other sales software required

Must meet the definition of a US Person under ITAR (U.S. Citizen, U.S. Permanent Resident, Political Asylee, or Refugee)

Must be able to report to the assigned office location on scheduled in-office days

Excellent interpersonal, written, and verbal communication skills, with strong leadership and negotiation abilities

Proficiency in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint)

Strong organizational and time-management skills; ability to multitask effectively

Demonstrated ability to mentor and lead a team with enthusiasm and professionalism

Business acumen to analyze financial data, plan budgets, and support branch growth

Creative problem-solving and decision-making skills

Customer-focused approach with a commitment to service excellence

Strong attention to detail and accuracy

Must have a valid driver's license and maintain a driving record in good standing

Ability to travel as needed, including frequent local driving

Ability to build relationships, develop business strategies and improve resources

Company

Interstate Connecting Components (ICC)

ICC is one of the pre-eminent world-class distributors of the entire spectrum of electronic connectors, fiber optic connectors, connector accessories and tools, cable marking systems and supplies, and interconnect contacts.

Founded in 1985

Lumberton, New Jersey, USA

51-200 employees