Circle Logistics Services ยท 1 month ago
Expedite Account Manager - Fort Wayne, IN (2nd Shift)
Fort Wayne, IN
Full-time
Hybrid
New Grad, Entry LevelCircle Logistics Services is a thriving 3rd party logistics firm focused on delivering innovative transportation solutions. The Expedite Account Manager will be responsible for managing customer loads, ensuring timely delivery, and building strategies to enhance sales and partnerships.
Transportation/Trucking/Railroad
Responsibilities
Bid and book Expedite customer loads
Call and book carriers to cover Expedite customer loads
Contact Carriers and ensure they deliver time sensitive freight on time
Match customer demand with quotes for their freight-related inquiries
Build strategies that will result in increased sales and stronger partnerships
Enter new load orders into our proprietary web-based software
Ensure all details of shipments are properly notated in each load
Communicate daily with shippers and receivers to schedule pick up and delivery appointments
Maintain and collect proper paperwork for each shipment
Resolve billing discrepancies with a customer or internal billing team
Initiate 'check calls' to track and trace drivers on all pickups and deliveries
Assist with converting drivers to MacroPoint tracking
Manage any issues that come up in the normal operation of freight movement
Escalate freight-related issues to the appropriate teams
Qualification
Required
Excellent written and verbal communication skills
Ability to thrive in a fast-paced working environment and multitask
Superb time management and organizational skills
Extraordinary attention to detail and teamwork skills
Excellent problem-solving and time management skills
Willingness to be available after hours and weekends if needed
Preferred
Call center experience preferred
Freight brokerage experience is a bonus
Experience in an office setting with proficiency in various aspects of customer service
Benefits
On-site training and career development
Paid holidays and paid time off
Insurance benefits, including but not limited to: health, vision, dental, life, and disability
401(k) Plan
Company
Circle Logistics Services
Circle Logistics is a privately held third-party logistics company committed to delivering on three core promises to our customers: No Fail Service, Personalized Communication, and Innovative Solutions.
Founded in 2011
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase