Apply on Employer Site

TDS Telecommunications LLC · 1 day ago

Business Account Manager

La Vergne, TN

Full-time

Onsite

Entry, Mid Level

$62K/yr - $101K/yr

2+ years exp

TDS Telecommunications LLC is dedicated to connecting people through cutting-edge fiber internet technology. As a Business Account Manager, you will manage and grow an existing customer base while acquiring new business accounts within a defined market. Your role will involve sales negotiations, customer relationship management, and strategic planning to meet sales goals.

Telecommunications

Responsibilities

Manage existing account base by regularly contacting accounts (via phone and in person), acting as their resource for sales negotiations, and meeting or exceed the sales and revenue growth goals. Actively manage (includes moves, adds, and changes to the account) the existing base to ensure we retain customers and reduce market churn. Provide education on the industry, technology and TDS products and services

Focus on market share growth by prospecting and selling new businesses. Identify, contact, and build relationships with prospective customers through a combination of telephone and in-person cold calls, networking, and referrals to obtain appointments. Build customer solutions, propose, and close sales to meet or exceed sales and revenue growth goals

Create proposals, write, and submit accurate and timely new orders following the established sales process. Manage and submit moves, adds, changes and deletion orders (MACD) to the existing customer base

Develop a tactical sales plan for prospecting, customer growth and retention plans to meet or exceed the monthly, quarterly, and annual sales and revenue growth goals. Craft and implement a personal action plan. Maintain accurate and timely activity tracking, customer status and forecasts utilizing the CRM system for all new prospects and existing customer sales. Report activity and monitor progress on a weekly, monthly, quarterly, and annual basis

Attend industry and trade group meetings and local events as needed to increase our corporate visibility, identify business opportunities, and develop industry contacts. Maintain relations with contacts and lead sources, which may include after-hours events

Perform other duties as assigned

Qualification

Sales experienceCustomer service experienceProspecting skillsTelecommunications experienceCRM system proficiencyProblem resolutionGoal settingComputer literacyTime managementCommunication skillsTeam collaboration

Required

2+ years of customer service experience

2+ years of inside or outside sales experience

Must have and maintain a valid driver's license, insurance, and have access to reliable transportation

Must maintain satisfactory sales quotas

Computer literacy (i.e., Excel, Word, email, Internet)

Preferred

Experience in successful prospecting and generating leads through cold calling

Access to cell phone

Previous Telecommunications experience

Winning “can-do” attitude and strong work ethic as evidenced by a track record of success in business, education or extracurricular activities

Ability to clearly and effectively set goals and then attain them as evidenced by a track record of setting goals, creating a work plan, establishing a reward, working diligently, measuring performance, adjusting as necessary and then accomplishing the goal

Well organized, good time management skills, ability to multi-task and close attention to detail

Customer service experience, motivation to serve and a genuine interest in helping others including both internal and external customers

Comprehensive product and application knowledge with the ability to provide a high volume of quality problem resolution to customers

Competitive nature, strong passion to sell and succeed coupled with a mastery of our sales processes and practices

Time intensity that is evidenced by a track record of seizing the moment and bringing the appropriate amount of energy to solve problems and effect change sooner than later

History of identifying problems, gathering data, consulting others, soliciting input, weighing the facts, making decisions and effectively implementing the decision

Excellent verbal and written communications skills including the ability to explain complex issues in a clear and thorough manner as evidenced in personal interviews and via telephone

Ability to work effectively with customers at “C” and other levels of management

Confidence coupled with necessary empathy to quickly set any customer at ease

Ability to grasp new concepts and material quickly, willingness to learn and continue to learn as evidenced by formal education or work experience

Ability to work independently or interdependently based upon the circumstances

Benefits

Full Benefits Package – Beginning first day of employment

Medical, Dental, Vision, and Life Insurance

3 Weeks Vacation and 2 Weeks Sick Time

Paid Holidays

401k eligible after 30 days with excellent company match

Discounted TDS services

Medical Coverage

Dental Coverage

Vision Coverage

Life Insurance

401(k) Plan

Generous Vacation & Paid Sick Leave

Seven Paid National Holidays & One Floating Holiday

Paid Parental Leave (6 weeks after 12 months of employment)

Adoption & Surrogacy Assistance

Employee Assistance & Wellness Programs

Short-Term & Long-Term Disability

TDS Service Discounts

Education Assistance

Paid Volunteer Time

Company

TDS Telecommunications LLC

Glassdoor3.5

TDS Telecommunications LLC (TDS Telecom/TDS®) delivers high-speed internet, TV entertainment, and phone services to a mix of small to mid-sized urban, suburban and rural communities throughout the U.S.

Founded in 1969

Madison, WI, US

1001-5000 employees