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DMI · 1 month ago

MAC Tier 2 Engineer

US-VA-McLean

Full-time

Onsite

Mid Level

4+ years exp

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. The Mac Tier II Engineer provides advanced technical support for Apple macOS systems, resolving escalated issues, supporting system configuration, and ensuring secure integration of Mac devices into the DoD IT environment.

Cyber SecurityEnterprise SoftwareInformation TechnologySoftware

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide Tier II desk-side and remote support for macOS users, resolving complex hardware and software issues

Troubleshoot and resolve issues related to system performance, application compatibility, and network connectivity

Support classified and unclassified environments, ensuring compliance with DoD security standards

Assist with the configuration, imaging, and deployment of Mac desktops and laptops

Maintain and support enterprise Mac management tools (e.g., Jamf Pro) for patch management and configuration control

Apply security patches and updates in accordance with DISA STIGs and cybersecurity policies

Work with Tier III engineers to test and validate new macOS releases and enterprise configurations

Support the development and deployment of standard desktop and server Mac core images

Coordinate with other IT teams to ensure interoperability and service continuity

Maintain and update SOPs, Work Instructions (WIs), and knowledge base articles

Provide input to Tier I support staff and assist with training and mentoring

Ensure documentation is stored in the designated Knowledge Management (KM) system

Implement and maintain security configurations to meet DoD cybersecurity requirements

Support vulnerability remediation and compliance reporting

Participate in audits and inspections as needed

Qualification

Apple Mac engineeringMacOS proficiencyJamf ProDoD IT securityTroubleshooting skillsDocumentation skillsCommunication skillsCollaborative skills

Required

Active DoD Secret clearance

Two years of specialized experience in Apple Mac engineering/development

Four years of experience supporting Apple Mac computers

Proficiency with Apple hardware, macOS, and enterprise management tools (e.g., Jamf Pro)

Strong understanding of DoD IT security requirements and compliance frameworks

Excellent troubleshooting, documentation, and communication skills

Ability to work independently and collaboratively in a high-security, mission-critical environment

Must be a U.S. Citizen

Preferred

TS/SCI clearance preferred

Apple-specific certifications may be substituted for up to one year of engineering/development experience

Apple-specific certifications may be substituted for up to two years of support experience

Benefits

Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.

Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.

Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.

Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.

Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

Company

DMI

DMI is a leading provider of digital services and technology solutions with a focus on end-to-end managed services, including managed mobility, cloud, cybersecurity, network operations, and application development.

Founded in 2002

Bethesda, Maryland, USA

1001-5000 employees