DMI · 2 months ago
VIP Support Field Technician
US-VA-McLean
Full-time
Onsite
Mid Level
3+ years expDMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. They are seeking a VIP Support Field Technician to provide direct, on-site IT support to high-ranking Department of Defense personnel, ensuring rapid response and resolution of IT incidents and service requests.
Cyber SecurityEnterprise SoftwareInformation TechnologySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide Tier II support for VIP users at the Pentagon and designated residential locations
Install, configure, and troubleshoot desktops, laptops, mobile devices (DMCC, WINDAR-S), printers, and secure communications equipment
Support classified and unclassified networks (NIPRNet, SIPRNet, and higher classifications)
Install and maintain Home Kits at VIP residences (~75 locations)
Provide 24x7x365 support for residential and travel-related IT needs
Coordinate with internal and external teams for COOP and OCONUS travel support
Respond to and resolve VIP incidents and service requests within defined performance metrics
Document all actions in the Government ticketing system (e.g., ServiceNow)
Ensure cradle-to-grave ownership of assigned tickets
Maintain and deploy pre-configured equipment for rapid replacement or initial issue
Perform equipment testing, lifecycle refresh, and warranty coordination
Ensure compliance with security protocols for device sanitization and COMSEC handling
Conduct daily wellness visits to Level III VIPs to ensure system readiness
Provide white-glove service and maintain a high level of professionalism in all interactions
Qualification
Required
Clearance: Top Secret with SCI eligibility
Proven experience supporting executive level leadership in a DoD or federal IT environment
Strong troubleshooting skills across Windows, mobile, and secure systems
Familiarity with VIP support protocols and high-urgency service delivery
3+ years of experience in IT support, preferably in executive or high-security environments
DoD 8570.01-M IAT Level II (e.g., Security+)
Help Desk Institute (HDI) or A+ related certifications
Excellent communication and customer service skills
Ability to work independently and under pressure
Proficiency with remote support tools (e.g., DameWare), TMS platforms, and mobile device management systems
Strong knowledge of ITIL-based service management practices
Familiarity with DOD networks (NIPRNet, SIPRNet), mobile device management, and secure communications
Excellent communication, coordination, and customer service skills
Must be a U.S. Citizen
Benefits
Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.
Company
DMI
DMI is a leading provider of digital services and technology solutions with a focus on end-to-end managed services, including managed mobility, cloud, cybersecurity, network operations, and application development.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$8.44MKey Investors
OceanSound Partners
2021-10-26Private Equity
2016-08-31Series Unknown· $4.19M
2013-06-03Debt Financing· $0.2M
Leadership Team
Gary Wang
Chief Technology Officer
Jay Sunny Bajaj
Founder and Board Member
Recent News
Company data provided by crunchbase