DMI · 2 months ago
Senior Mobile Support Specialist
US-VA-McLean
Full-time
Onsite
Senior Level
5+ years expDMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. The Senior Mobile Support Specialist is responsible for managing and supporting mobile and wireless services for the DISA J6 enterprise, ensuring secure and efficient delivery of mobile services in accordance with DoD and DISA policies.
Cyber SecurityEnterprise SoftwareInformation TechnologySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provision, deploy, replace, and deprovision mobile devices (e.g., iPhones, iPads, MiFi)
Maintain inventory and ensure accurate tracking of all mobile assets
Support the J6 Buy Back Program and ensure proper sanitization and deactivation of devices
Respond to user requests for mobile services, including new activations, plan changes, and troubleshooting
Provide training and guidance to users on device usage and security best practices
Support device delivery and pickup at locations such as the Pentagon, Mark Center, and Hampton Roads
Interface with commercial wireless carriers (e.g., AT&T, Verizon, T-Mobile) and DISA Mobility teams
Manage user accounts on carrier portals and MDM platforms (e.g., Apple Business Manager, MobileIron/MORFEUS)
Ensure compliance with DODI 4640.07, DODI 8500.01, and DISA STIGs for mobile devices
Support mobile data retention and archive activities using approved tools
Assist with warranty repair coordination and device configuration for security compliance
Generate and maintain reports such as: Wireless Usage Reports, Inventory Level Reports, Rate Optimization and Trend Analysis, Wireless Bills and Cost Accounting
Validate data across systems (e.g., WAWF, MDM, carrier usage) every six months
Participate in mobile device lifecycle refresh (LCR) planning and execution
Support enterprise mobility projects, including evaluation of new devices and service models
Maintain and update KM documentation and SOPs related to mobile services
Qualification
Required
Secret security clearance
CompTIA Security + certification
5+ years of experience in mobile device support or telecommunications in a DoD or enterprise environment
Strong knowledge of mobile platforms (iOS, Android), MDM systems, and carrier management portals
Familiarity with DoD mobile security policies and compliance frameworks
Must be a U.S. Citizen
Preferred
ITIL Foundation certification
Apple Certified iOS Technician (ACiT) or similar
Benefits
Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.
Company
DMI
DMI is a leading provider of digital services and technology solutions with a focus on end-to-end managed services, including managed mobility, cloud, cybersecurity, network operations, and application development.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$8.44MKey Investors
OceanSound Partners
2021-10-26Private Equity
2016-08-31Series Unknown· $4.19M
2013-06-03Debt Financing· $0.2M
Leadership Team
Gary Wang
Chief Technology Officer
Jay Sunny Bajaj
Founder and Board Member
Recent News
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