Harper (YC W25) · 1 day ago
Future AI Founder
San Francisco, CA
Full-time
Onsite
Entry Level
$100K/yr - $140K/yr
1+ years expHarper is building the first AI-native commercial insurance brokerage, aiming to transform the industry by automating processes and enhancing efficiency. The Future AI Founder role involves engaging with businesses to document and automate workflows, ultimately scaling operations to serve thousands of customers monthly.
Artificial Intelligence (AI)FinTechInsurance
Responsibilities
Analyze patterns across customer interactions to identify automation opportunities and inform product development
Design and test workflows that scale operations from current volume to 10,000+ customers monthly
Advise product, engineering, and operations teams on system improvements based on real customer insights
Develop protocols, training procedures, and operational infrastructure that make our systems smarter and more efficient
Conduct high-volume customer calls daily, onboarding businesses and collecting detailed intake information across phone, email, text, and chat
Analyze customer interaction patterns to identify automation opportunities and inform product development
Design and test workflows that scale operations from hundreds to 10,000+ customers monthly
Advise product and engineering teams on system improvements based on real customer insights
Develop protocols and operational procedures that make our systems smarter and more efficient
Work the pipeline and close deals: High-volume calls working deals from quote to bind while documenting decision points, objection patterns, and carrier nuances
Build carrier relationships: Develop underwriter relationships, document appetites and submission preferences, and match accounts to carriers
Design automation systems: Map sales workflows, identify what can be standardized, and create templates that scale to 10,000+ customers monthly
Advise product and engineering: Test internal tools, provide CRM feedback, and suggest automation opportunities that make sales more efficient
Build operational infrastructure: Document underwriter preferences, create relationship playbooks, track win/loss patterns, identify pipeline bottlenecks, and design training protocols for future hires
Document customer service interactions, edge cases, and decision points to build knowledge bases and inform system design
Create service templates and workflows while determining what can be standardized vs. requires human judgment
Analyze cross-channel service patterns to identify automation opportunities and advise on system architecture improvements
Advise product, engineering, and operations teams on strategies to scale from current volume to 10,000+ customers monthly
Develop operational procedures, training protocols, and quality assurance frameworks; test and validate automated workflows
Conduct customer service interactions across channels (phone, email, chat) for research, testing, validation, and intelligence gathering
Qualification
Required
Obsessive attention to detail
Incredible organization
Proficiency with technology and AI tools
Clear communication under pressure
Willingness to grind when the work is unglamorous
Preferred
Sales Development Track: 1-3+ years of sales experience
All Tracks: Experience at a technology company in a highly regulated industry (does not have to be insurance)
Benefits
Group lunches and dinners: We eat together at 6:30pm most nights
Intense but fun: The hours are long, but you're doing it with people you actually like and building something that matters
Meritocracy: Excel here → fast track to leadership roles.
Company
Harper (YC W25)
Harper is a commercial E&S insurance brokerage.
2-10 employees
Funding
Current Stage
Early StageTotal Funding
$0.5MKey Investors
Y Combinator
2025-03-12Pre Seed· $0.5M
Company data provided by crunchbase