East West Bank · 1 day ago
Senior Quality Control Analyst
El Monte, CA
Full-time
Onsite
Senior Level
$38/hr - $50/hr
5+ years expEast West Bank is a top-performing commercial bank that serves as a financial bridge between the East and West. They are seeking a Senior Quality Control Analyst responsible for the secondary review and quality control of all Loan Operations processes, focusing on data integrity, accuracy of loan documentation, and compliance with regulatory requirements.
BankingFinanceFinancial Services
No H1B
Responsibilities
Support manager in the implementation of the on going secondary Quality Control process within Loan Operations
Maintain and define data quality, participate in development of data quality rules, thresholds, KPIs, and standard metrics for quality expectations for data elements that support critical business processes
Perform system to system analysis to ensure data reasonableness, generate Quality Control reports to augment Loan Operations Callback process
Analyze ongoing data quality exceptions and determine the root causes
Implement necessary changes within the Loan Operations process and applicable policies due to changes in lending requirements and/or identified root causes
Perform self-testing for all newly implemented processes relative to internal audit exceptions, discovery items from Compliance Monitoring, Loan Documentation and high risk areas that may impact our financial reporting and customer interfacing
Work with Loan Operations Management to create and validate remediation plans identified through Audit, Root Cause Analysts, self-testing, etc
Use spreadsheets and databases to maintain detailed records
Provide updates and training to staff on new and upcoming regulation changes and process improvements
Provide Project Management oversight for process improvement
Ensure Internal Procedures are updated with new regulations and/or process changes
Monitor performance indicators and lead continuous improvement
May assist Loan Operations staff with servicing of loan by performing research to resolve complex issues ensuring timely updates are provided
Provide customer service to internal and external customers
Provide training and support to other QC Analyst
Create Management reports as requested
May provide User Acceptance Testing on the loan System based on new products and/or processes
Assigned to special projects related to the Data Accuracy and accurate compliance requirements
May perform other duties as assigned
Qualification
Required
Bachelor Degree in Finance, Accounting, Business Administration, Mathematics, Computer Science or Economics
Minimum 5 years of experience in the commercial or residential loan servicing industry
Minimum 3 years in a quality control role, and/or process design role within the loan operations business with experience in data management/quality analytic function
Strong verbal and written communication skills
Project management skills
Ability to design and implement new processes with experience in reengineering disciplines
Demonstrated understanding of controls and risk
Advanced experience with Microsoft suite of office products, including Word, Excel, Powerpoint & Visio
Excellent analytical skills and problem solving skills with the ability to assess problems and develop solutions/improvements
Experience with data reporting tools
Ability to produce accurate and precise work, detect discrepancies and resolve discrepancies
Strong knowledge and experience working with lending system with FIS and BlackKnight experience preferred
Exceptional written and verbal communication skills. Ability to effectively interact with all levels of the organization including senior management
Ability to build effective relationships internally with multiple business units
Company
East West Bank
East West Bancorp is a publicly owned company with $22 billion in assets. The Company’s wholly owned subsidiary, East West Bank, is one of
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1999-02-08IPO
Leadership Team
Christopher J. Del Moral-Niles
EVP & Chief Financial Officer
Recent News
MarketScreener
2025-12-10
Company data provided by crunchbase