Family Health Centers of San Diego · 3 hours ago
Patient Health Navigator
San Diego, CA
Full-time
Onsite
Entry Level
$22/hr - $26.17/hr
2+ years expFamily Health Centers of San Diego (FHCSD) is dedicated to providing exceptional health care to underserved communities. The Patient Health Navigator will provide direct and indirect patient navigation services, assisting with healthcare maintenance and ensuring patients receive the necessary resources and referrals.
Health CareHealth DiagnosticsMedical
Responsibilities
Serves as a liaison between internal and external customers, including patients/clients, other FHCSD service staff and other service providers, for the purpose of improving patient/client quality of care and flow
Completes all required documentation accurately, in a timely manner, and thoroughly in accordance with department standards; in addition, documentation complies with all grant funder and patients/clients' insurance requirements
Works in collaboration with all members of the healthcare and departmental program on retention, appointment completion, and identifying barriers to care (e.g., quality improvement projects, Case Reviews, etc.)
Engages in patient/client interactions via telephone and in person to identify and meet patient/client needs, including facilitation of assisted and unassisted referrals, resources, and follow-up, depending on presenting needs
Assists with scheduling, organizing, and managing a patient/client’s healthcare maintenance and treatment
Performs general clerical tasks, as assigned, which may include filing, processing paperwork, data entry, scanning/photocopying, agenda creation and minutes, encounter reports, scheduling, and similar tasks
Uses discretion during all interactions to answer both routine and complicated questions, forwards issues to appropriate person. Handles confidential and routine information
Performs other duties as assigned
Qualification
Required
High School diploma (or GED equivalent) required
Or equivalent combination of education and experience that provides the skills, knowledge, and ability to perform the essential job duties, and which meets any required state or federal certification requirements
Specific Certifications may be required or preferred depending on assignment (i.e.: CA HIV Test Counselor, limited CPT certification for waived testing, etc.)
Traveling between sites and other locations is required as an essential function of the job. Must have a car, a valid California driver's license, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended. An acceptable driving record is also required. California law requires all drivers to obtain a valid California driver's license within ten days of establishing residency
Demonstrated ability to maintain good working relationships with employees, coworkers, and departments
Intermediate interpersonal and customer service skills
Strong written and verbal communication skills, including ability to communicate effectively with patients and family members who speak English as a second language
Demonstrated social skills, limit-setting, and boundaries
Demonstrated ability to be culturally sensitive and respect diversity
Demonstrated ability to exercise discretion and maintain confidential information
Ability to work well in both a team-based environment and independently
Basic computer literacy ability to comply with department needs and expectations (i.e., electronic medical record documentation, obtaining background information and reports on patients, following up on appointments, etc.)
Basic supportive communication skills, such as reflecting, active listening, and paraphrasing
Basic organizational skills, attention to detail, time-management skills, and motivation to meet deadlines and achieve goals
Preferred
2 years of experience with health education or working in the medical/health related field preferred
Knowledge of health and social service systems in San Diego County is preferred
Bilingual in English/Spanish preferred
Strong skills in computer applications and software
Benefits
Generous compensation and benefits package
Company
Family Health Centers of San Diego
Family Health Centers of San Diego is a center that provides medical and healthcare services in multiple areas.
1001-5000 employees
H1B Sponsorship
Family Health Centers of San Diego has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (3)
2023 (2)
2022 (7)
2021 (2)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$1MKey Investors
Health Resources and Services AdministrationCDA Foundation
2024-11-22Grant· $1M
2024-03-18Grant
Leadership Team
Das Vakamudi, PMP, SCPM
Chief Technology Officer
Laura Alvarado
Parent Partner-Program Support Partner
Recent News
2025-11-14
Company data provided by crunchbase