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Centennial Bank · 5 months ago

Teller Supervisor (TELLE012985)

Sherwood, AR

Full-time

Onsite

Entry, Mid Level

2+ years exp

Centennial Bank is seeking a Teller Supervisor to manage the teller area efficiently and effectively. The role involves overseeing teller transactions, providing guidance, and ensuring compliance with operational policies while maintaining service quality standards.

BankingFinanceFinancial Services

Responsibilities

Assigns work duties and work schedules to tellers

Monitors cash limits in teller stations and branch and makes appropriate shipment decisions

Provides approval on other teller's transactions

Monitors and reports various activity for the branch; e.g. teller outages, transactions as assigned

Review timecards and track absences and tardiness and communicate to supervisor

Provides guidance to tellers relating to operational and auditing policies and procedures

Participate in goal setting and attaining established goals

Identify and provide staff training

Coach staff to cross sell bank products and services

Assists tellers in resolving service problems, complex inquiries and other customer issues

Perform all duties of a Sr. Teller

Serves as back up for CSR as required

Completes all required monthly audit reports and ensures compliance

May be required to work an alternative location within the region or market

The ability to work in a constant state of alertness and in a safe manner

Completes required BSA/AML training and other required compliance training as assigned

Perform any other related duties as required or assigned

Qualification

Supervisory skillsMathematical skillsCommunication skillsBasic software skillsCritical thinking

Required

High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc

2 years related experience and/or training, or equivalent combination of education and experience

Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Ability to compute rate, ratio, and percent and to prepare and interpret bar graphs

Ability to solve practical problems and deal with a variety of known variables in situations where only limited standardization exists

Ability to interpret a variety of instructions furnished in written, oral, or diagram formats

Basic: 10-Key, Payroll Systems, Spreadsheet, Word Processing/Typing

The ability to work in a constant state of alertness and in a safe manner