Greystar · 3 days ago
Director, Client Services - Resource Center
Dallas, TX
Full-time
Onsite
Director/ExecutiveGreystar is a leading global real estate platform specializing in property management and investment services. The Director of Client Services for the Resource Center is responsible for executing new business development strategies and ensuring client satisfaction through relationship management and coordination of initiatives.
Property ManagementPropTech
Responsibilities
Maintains and manages ongoing relationships with the Company’s existing clients ensuring on-going communication with client representatives, requesting and reviewing client feedback regarding the Company’s performance and service, addressing and resolving client complaints, concerns, issues, and requests, and responding quickly and with urgency to provide reports, updates, and other information of interest and need to clients
Leads and coordinates initiatives, activities, and strategies for new business/market development by identifying potential clients, cultivating relationships, soliciting business, creating and presenting formal business proposals, and following up to consummate the business transaction
Provides input into the establishing annual business goals and budgets for the client services group by projecting potential new clients and related management fees, and provides regular progress reports to track changes in projections, timing, and anticipated fees
Executes the Company’s and Resource Center's new business development strategy by monitoring and analyzing market information and trends for opportunities and potential threats, preparing detailed reports for senior management, and making recommendations on actions for securing the Company’s business relationship with clients and/or the Company’s market position
Solicit and secure new business opportunities by building strategic partnerships, expanding market presence, and driving revenue growth
Maintain and strengthen client relationships through proactive engagement, trust-building, and delivery of tailored solutions that meet evolving needs
Oversee pipeline management and reporting to ensure accurate forecasting, timely updates, and actionable insights for executive leadership
Develop and deliver compelling presentations that effectively communicate value propositions, project outcomes, and strategic recommendations to clients and stakeholders
Produce detailed property savings analyses to identify cost reduction opportunities for properties to optimize asset performance
Establishes internal communication networks and client relationship management systems to promote the exchange of information among team members related to client activities, decisions, and issues, and ensure effective management of the client communication process
Develops and distributes communication materials, brochures, promotional literature, and other collateral material to current and future clients to provide information about the Company, proactively announce future trends and direction, and promote the Company, its offerings, services and benefits
Coordinates, implements, and finalizes due diligence assignments, and acts as liaison with brokers for new fee management business opportunities
Improves client service and customer satisfaction by gathering client feedback through surveys and other tools, reviewing input and survey results, identifying themes and issues, and proposing and implementing innovative and cost-effective solutions
Completes various human resources, financial, administrative, and other reports and analysis, and performs other duties as assigned or as necessary
Qualification
Required
Demonstrated ability to read, write, and communicate effectively to engage in selling and customer services activities to increase the Company's client base
Demonstrated proficiency in word processing, spreadsheet, and database management programs in order to develop and/or complete required reports, manage client communication, and create presentations, proposals, and collateral materials
Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percents in order to complete financial records, budgets, and other fiscal reporting information
Demonstrated ability to gather and analyze market information in order to identify trends, anticipate the impact on the Company's new business development strategies, and formulate appropriate action plans
Employment history that demonstrates the application and usage of a sales and customer services background sufficient to cultivate client relationships, sell products and services, and maintain customer base
College degree in business, marketing, real estate, or related degree and/or equivalent experience in real estate, marketing, client relationships, or sales
Benefits
Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.
Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
Company
Greystar
Greystar provides services in the multifamily real estate businesses.
Founded in 1993
10001+ employees
H1B Sponsorship
Greystar has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (11)
2023 (7)
2022 (14)
2021 (9)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$326.8MKey Investors
Capital SquareFirst Horizon Bank
2023-11-13Debt Financing· $76.5M
2023-06-08Debt Financing· $49.3M
2017-10-17Debt Financing· $201M
Leadership Team
Bob Faith
Founder, Chairman and CEO
Derek Ramsey
CFO
Recent News
Office of the Attorney General California Department of Justice
2026-01-03
Irish Examiner
2025-12-21
2025-12-18
Company data provided by crunchbase