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Omnea · 1 month ago

Founding Account Manager - US

New York, United States

Full-time

Hybrid

Mid, Senior Level

$120K/yr - $190K/yr

5+ years exp

Omnea is a company focused on reinventing enterprise procurement processes through an AI-native platform. They are seeking their first US Account Manager to manage relationships with strategic customers, ensuring they derive value from the platform and driving renewals, expansions, and upsell opportunities.

Artificial Intelligence (AI)B2BProcurementSoftwareTransaction Processing

Responsibilities

You’ll focus on delivering long-term customer value in every interaction and build lasting relationships through consistent engagement with our customers - from the end users (Procurement/Finance/Ops ICs) through to the senior management of the companies (CFOs/CIOs/COOs) - resulting in deep trust, strong champions and reference points for all future customers

You’ll be a trusted & strategic advisor to our customers, ensuring they are successful by partnering with key champions & executive sponsors to develop & execute a mutually agreed-upon success plan covering their entire lifecycle

You’ll act as their product expert, from advising on best-in-class configuration of the platform to sharing learnings from or introductions to similar customers

You’ll own the retention and churn outcomes:

You’ll proactively drive towards renewal conversations and identity & close opportunities for multi-year contract extensions

You’ll lead efforts to mitigate customer concerns, reduce churn, and enhance overall customer satisfaction and retention, focusing on both proactive and reactive strategies

You’ll own Net Revenue Retention targets, identifying & closing expansion opportunities

You’ll proactively nurture customer accounts, deepening their understanding of product vision, value proposition and features

You’ll identify advocates and expand our customer community to accelerate our GTM motion

You’ll develop and implement proactive initiatives to increase customer adoption and engagement: co-hosting Omnea roundtables with Sales, writing customer newsletters/blog posts/thought leadership etc. with Marketing

You’ll become well-known in this space

You’ll form a pod with a Solutions & Implementation Lead to ensure you are well supported in expanding the accounts

Bring in our Technical Solutions Experts if you need support and the customer wants to go deeper

You’ll partner with teams across the company - Product, Marketing, Sales - to integrate and align our retention & expansion strategies, translating customer insights into actionable feedback and help strategically guide the direction of the product based on the voice of the customer feedback

You’ll leverage these relationships to achieve success for your customers

Qualification

B2B SaaS experienceAccount managementCustomer relationship buildingCommercial intuitionTechnical product demosProactive mindsetEmpathyOutstanding communicationOrganizational skills