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MercyOne · 6 days ago

Specialist I, Scheduling, Patient Access-Central Scheduling-Full time days

Davenport, IA

Full-time

Onsite

Entry, Mid Level

2+ years exp

MercyOne is a healthcare organization dedicated to providing compassionate care. The Specialist I in Scheduling will support key areas of patient access and financial clearance, utilizing specialized knowledge and analytical skills to improve patient experiences and operational efficiency.

Health CareHealth DiagnosticsHospitalMedicalNon ProfitPersonal HealthPrimary and Urgent Care

Responsibilities

Uses specialized knowledge to support key areas of the organization related to an area of expertise

Uses data, research analysis, critical thinking & problem-solving skills to support colleagues & leadership in achieving organization’s strategic objectives

Serves as a peer influencer & may direct a project or project team by applying industry experience & specialized knowledge

Researches, collects & analyzes information

Identifies opportunities, develops solutions, & leads through resolution

Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience

Responsible for distribution of analytical reports

Utilizes multiple system applications to perform analysis, create reports & develop educational materials

Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized

Responsible for all pre-service account’s financial clearance and collection prior to the date of service

Obtains and verifies accurate insurance information, benefit validation, authorization, and preservice collections

Begins the overall patient experience and initiates the billing process for any services provided by the hospital

Qualification

Financial clearanceInsurance verificationPatient accessData analysisEducational materials developmentTrinity Health policies knowledgeNational certification HFMA CRCRNational certification NAHAM CHAACritical thinkingProblem-solvingCollaborationCommunication

Required

High School Diploma or equivalent

Two (2) to Five (5) years experience in area of expertise such as scheduling, financial clearance, or patient access

National certification in HFMA CRCR or NAHAM CHAA required within one (1) year of hire

Must possess a comprehensive knowledge of financial clearance and insurance verification processes with two (2) years of financial clearance experience in an acute care setting