The Scion Group ยท 1 month ago
Resident Services Manager
The Verge, Oxford, Ohio, United States
Full-time
Onsite
Entry, Mid Level
1+ years expThe Scion Group is dedicated to redefining student housing by creating vibrant communities that feel like home. The Resident Services Manager will lead a team focused on enhancing resident experiences while managing financial accounts and ensuring compliance with property management policies.
Real Estate
No H1B
Responsibilities
Works with residents to resolve issues and disputes that may arise with other residents or roommates
Quickly responds to inquiries from current and prospective residents regarding accounts, billings and other property services
Administrative processing of room assignments, transfers, move-ins and move-outs for residents
Confirms that all vacant units/areas are ready for occupancy, as needed
Finds opportunities to provide customer experiences, in line with brand parameters
Coordinates work order requests with appropriate staff or vendors
Assists with all renewal efforts by developing relationships with their customers and providing WOW moments
Responsible for account management including creating confidential resident financial accounts, coordinating accounts receivables., and preparing monthly billings for resident accounts, including work order and damage charges, as required
Enforces and complies with all Scion late fees, Non-Sufficient Funds (NSF) fees and collection policies, keeping delinquency below 2% by month end
Escalates any problems to General Manager, with recommendations, as appropriate
Posts payment receipts to the property management software and documents payment
Files evictions in accordance with the collections policy and delivers required notices in compliance with City/County requirements
Completes monthly review of all scheduled charges and audits resident accounts and documents, as required
Posts damage charges from quarterly inspections in accordance with the deadlines communicated and assist with conducting inspections as needed
Attempts to collect on former resident balances in-house per collections policy
Assist in the preparation of Month End reports, reconcile and balance all accounts receivable
Delivering Legal/Resident Notices per policy/state requirements
Maintaining an updated activity log/communication within the Property Management Software regarding delinquency and evictions
Walk vacant apartments/bed spaces monthly
Manage Utility Billing monthly (if applicable)
Review and comply with instructions outlined within the Scion RSM Turn Manual
Assists in assuring the customer has a positive experience and remains available to manage any concerns that might arise as assigned by General Manager
Ensures that all resident communication, including move-out, move-in, transfer, and partially occupied notices are sent out according to communicated deadlines
Assesses damage at move-out to calculate required charges, prepares final billing or processes refunds, as needed, in accordance with policy
Completes move-in board prior to sending move-in letters, including reviewing all scheduled billing for incoming residents
Audits move-out dates and recurring payments for current and renewed residents
Ensures that future and current residents have accurate one-time and scheduled charges in accordance with the Housing Agreement
Processes no-show and skip residents in accordance with the policy; send out any notices per communicated deadlines
Processes former resident accounts to collections agency per collections policy; ensures account information is accurate
Assumes additional responsibilities and may temporarily step in for General Manager, as requested
Participates in regular on-call scheduling to respond to property emergencies
Qualification
Required
Willing and able to work flexible hours, and up to six days per week during peak times
Experience in accounting and property management systems, and proficient in Microsoft Office
Highly developed interpersonal, written and verbal communication skills
Ability to work effectively with all levels of management, and a diverse resident population
Strong organizational, problem-solving, and analytical skills
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
Ability to plan and organize multiple complex projects, with acute attention to detail, with minimal guidance
Ability and willingness to travel occasionally, as needed
Values and fosters a sensitive and supportive approach to a diverse working and living environment
Requires minimal guidance to accomplish general tasks
Preferred
College degree and 1-2 years of property management experience is preferred, or an equivalent combination of educational and professional experience
Benefits
Discretionary annual bonus
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
401k Matching
Paid Maternal Leave
Parental Leave
Learning reimbursement opportunities
Company
The Scion Group
The Scion Group is a real estate company that offers buying, selling and management services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Avi Lewittes
Chief Investment Officer
Morgan Bailey
Human Resources Business Partner
Recent News
Mergers & Acquisitions
2025-06-21
Company data provided by crunchbase