SSA Marine · 2 weeks ago
Sr Dir - Contracts Management
Seattle, WA
Contract
Onsite
Director/Executive
$165K/yr - $215K/yrSSA Marine is seeking a Sr. Director, Contracts & Relationship Management who will oversee the governance of commercial agreements and drive margin improvement. This role is crucial in ensuring customer delivery tracking and fostering strong, long-term relationships while implementing standard work practices and managing a centralized contract repository.
LogisticsTransportationWarehousing
Responsibilities
Govern the lifecycle of commercial contracts, ensuring alignment with SSA’s strategic goals
Lead, support and influence strategic account teams in managing customer relationships, ensuring contractual obligations are met and partnerships are strengthened
Monitor and report on customer performance against contractual commitments and SLAs
Identify and implement margin improvement opportunities through contract optimization
Design, Develop and execute customer relationship management programs across all levels of engagement for strategic accounts
Lead the creation and maintenance of customer contact maps to support strategic relationship management
Implement and manage Ironclad contract repository to centralize contract data and enhance value extraction
Collaborate with cross-functional teams including legal, finance, operations, and IT to ensure contract compliance and performance
Analyze legacy contracts and propose renegotiation strategies to improve commercial outcomes
Collaborate with commercial teams to integrate contract & relationship management into client interactions and standard work
Monitor performance metrics and drive continuous improvement initiatives
Define KPIs for contract and relationship management and track their contribution to revenue, margin, and customer satisfaction
Enable best practices sharing across SSA portfolio. Facilitate knowledge sharing and training across commercial teams on contract and relationship management
Support the commercial strategy through contract and relationship management
Enable best practice sharing across SSA portfolio for contract and relationship management
Represent SSA Marine in customer meetings and industry forums to strengthen commercial relationships
Lead, promote and manage fostering a high-engagement culture through regular feedback, coaching, and development planning
Perform other duties or tasks as requested
Qualification
Required
Oversee the governance of commercial agreements
Drive margin improvement
Ensure customer delivery tracking
Ensure contractual frameworks support strategic goals
Drive value creation and foster strong, long-term customer relationships
Enable disciplined commercial practices
Align customer commitments with operational capabilities
Lead 1 professional direct report
Foster high engagement, collaboration, and growth
Implement standard work practices
Create customer contact mapping
Establish a centralized contract repository using Ironclad
Govern the lifecycle of commercial contracts
Lead, support and influence strategic account teams
Monitor and report on customer performance against contractual commitments and SLAs
Identify and implement margin improvement opportunities through contract optimization
Design, develop and execute customer relationship management programs
Lead the creation and maintenance of customer contact maps
Implement and manage Ironclad contract repository
Collaborate with cross-functional teams including legal, finance, operations, and IT
Analyze legacy contracts and propose renegotiation strategies
Collaborate with commercial teams to integrate contract & relationship management
Monitor performance metrics and drive continuous improvement initiatives
Define KPIs for contract and relationship management
Track contribution to revenue, margin, and customer satisfaction
Enable best practices sharing across SSA portfolio
Facilitate knowledge sharing and training across commercial teams
Support the commercial strategy through contract and relationship management
Represent SSA Marine in customer meetings and industry forums
Lead, promote and manage fostering a high-engagement culture
Perform other duties or tasks as requested
Company
SSA Marine
SSA Marine is a transportation and warehousing company located in Seattle.
Founded in 1949
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Abigail Struxness
Vice President of Sustainability
F
Fred R. Smith
Founder
Recent News
Business Wire
2026-01-06
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