Axuall · 2 months ago
VP of Account Management
United States
Full-time
Remote
Director/Executive
$220K/yr - $235K/yr
12+ years expAxuall is a leading workforce intelligence company transforming healthcare operations through real-time clinician data. The VP of Account Management will build and lead the Account Management function, focusing on driving retention and expansion while managing executive-level relationships across the enterprise healthcare portfolio.
Big DataDatabaseHealth CareInformation Technology
No H1B
Responsibilities
Build and Maintain Executive Relationships
Own C-suite relationships at strategic accounts, positioning Axuall as a strategic partner in workforce transformation
Conduct quarterly executive business reviews demonstrating ROI, business outcomes, and strategic value alignment
Secure executive sponsorship at enterprise accounts and lead commercial negotiations for renewals and expansions
Serve as the primary escalation point for strategic customer issues requiring executive-level intervention
Drive Revenue Growth and Retention
Own expansion revenue targets through upsell and cross-sell motions within the existing customer base
Build and manage an expansion pipeline with appropriate coverage and forecasting discipline
Lead renewal strategy for portfolio, ensuring high gross and net revenue retention
Personally close strategic expansion opportunities while coaching the team on their deals
Demonstrate and Communicate Customer Value
Develop ROI measurement framework in partnership with Finance to quantify customer business impact
Produce executive-ready case studies and success stories showcasing quantified business outcomes
Lead value realization conversations with customer executives, translating product capabilities into business results
Build and manage a customer advocacy program, including references, speaking opportunities, and advisory boards
Lead and Scale the Account Management Team
Build the Account Management function from current state to a scaled coverage model with clear structure and growth plan
Establish an account segmentation strategy with appropriate coverage ratios and service models
Develop playbooks, processes, and operating rhythms that enable the team to execute consistently at scale
Implement a management system tied to retention and growth metrics
Define team compensation structure aligned to company and customer success objectives
Drive a culture of accountability with clear goals, transparent metrics, and regular performance calibrations
Enable Cross-Functional Success
Partner with Sales, Client Services, Product, and Support to ensure a seamless customer experience
Establish clear handoff criteria and escalation protocols between teams
Champion strategic customer feedback to the Product organization, focusing on executive-level business requirements
Build early warning systems for at-risk accounts and lead mitigation strategies
Qualification
Required
12+ years in enterprise B2B SaaS account management, customer success, and/or strategic account leadership
5+ years leading, building, and developing a team responsible for retention, expansion, and cross-selling
Healthcare technology/SaaS experience required: Clinical workforce, HCM, credentialing, provider data, EHR, RCM, or health IT with understanding of healthcare buyer dynamics and complex procurement cycles
Managing multi-million dollar ARR portfolios with strong retention and expansion results
Personally closing significant expansion deals and managing executive relationships that drove measurable growth
Building and scaling account management teams in high-growth environments
Creating frameworks for account planning, success metrics, and team enablement
Strategic thinking: Develop multi-year account strategies with clear milestones and measurable outcomes
Executive presence: Command credibility with C-suite buyers; speak the language of business outcomes, not product features
Business & financial acumen: Build ROI models, understand healthcare economics, communicate value in CFO/COO terms
Leadership & coaching: Develop high-performing teams through structured feedback and skill building
Commercial instincts: Balance growth opportunities with risk management; know when to push and when to protect
Systems thinking: Build scalable processes that enable team success without heroic individual efforts
Benefits
Comprehensive Health Insurance
401(k) with Employer Match
Wellness Stipend
Professional Development Reimbursement
Work From Home Stipend
Remote Work Flexibility
Unlimited PTO
Paid parental leave
Company
Axuall
Axuall is a workforce intelligence company providing data and insights for network planning, analytics, and credentialing for healthcare.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$40.38MKey Investors
Frist Cressey VenturesNoro-Moseley PartnersFlare Capital Partners
2023-08-02Series B· $7M
2023-05-31Series B· $20M
2021-07-01Series A· $10.38M
Leadership Team
Charlie Lougheed
Founder & CEO
Michael Hawkins
Chief Technology Officer
Recent News
2025-06-17
Company data provided by crunchbase