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UMC Health System · 2 months ago

Patient Financial Counseling Representative

UMC Main Campus

Full-time

Onsite

Entry Level

1+ years exp

UMC Health System is a leading healthcare provider in Texas, committed to delivering the best patient care. The Patient Financial Counseling Representative is responsible for assisting patients in seeking financial healthcare assistance, conducting interviews to determine eligibility, and serving as a contact for various funding programs.

Child CareHealth CareHospitalMedicalNon Profit

Culture & Values

H1B Sponsor Likely

Responsibilities

Review/Interview of patients for funding/information

Chart / File review

Perform basic adult/child screening for patients

Review all referrals in a timely manner

Update all demographic registration information

Appropriate completion of basic adult/child screenings

Completion of Lexis Nexis and county appraisal district search for all LCMI cases and as appropriate

Appropriate completion of ZF comments and/or SSI tracking system and Notes B

Appropriate completion of various program applications (LCMI, VVC, MCD, CIHCP, SSI, etc.)

Appropriate follow-up with program agencies, patients and others as appropriate for status of applications, police reports, bills, extensions, denials, approvals, etc

Correct use of review codes on work list

Appropriate future review on work list

Appropriate follow-up on work list

Timely referrals to AC/RC

Hold bill follow-up and correction

ZE process

TE process

ZH process

Work-list Admits, Referrals Requests for police reports, bills, etc. Request extensions as appropriate

Request information and other agency f/u Filing of information, files, bills, etc .Contacting hospitals/agencies

Understanding and practice of: Federal, State, County & local programs

Use of various eligibility systems (M-fax, CEI, TMHP, IDX-EL, etc)

Be knowledgeable of all available resources and continue to stay abreast of updates and / or changes to funding sources

Meets deadlines/get tasks/assignments done on time

Performs additional duties when needed

Follows through as expected and as agreed

Successful interaction with all co-works and all other hospital employees

Utilizes time appropriately when all work is completed

Work next day accounts/files

Assist co-workers

Seek assignments from management

Demonstrates acceptable punctuality in reporting to work and keeps attendance issues to a minimum

Follows & completes daily schedule requirements

Resolves and/or defers situations which results in a favorable outcome when necessary or when management is not available

Daily reconciliation and deposit of cash

Open and close batches daily

Open/close and balance cash box daily

Posting cash and printing receipts

Qualification

Financial screeningEligibility determinationHospital systems documentationCustomer service experienceBilingualTimely documentationFunding programsComputer system proficiency

Required

High school graduate or equivalent

Minimum of one year business office atmosphere with customer service experience and preferably county, state and federal health care program knowledge

Must be able to conduct timely, impartial and accurate interviews

Timely and accurate documentation including data entry into hospital systems

Must develop and maintain knowledge of hospital office practices and procedures

Must be able to interpret program policies and regulations accurately and implement them accordingly

Possesses ability to work with hospital-based computer system

Preferred

Bilingual candidate preferred

Company

UMC Health System

Glassdoor4.2

UMC Health System is comprised of over 4,600 team members who have made our organization “One of the Best Companies to Work for in Texas®” by Texas Monthly.

Founded in 1978

Lubbock, Texas, USA

1001-5000 employees

https://www.umchealthsystem.com

H1B Sponsorship

UMC Health System has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (18)

2024 (9)

2023 (19)

2022 (7)

2021 (4)