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Breezeline · 4 hours ago

Technician, Commercial

Altoona, PA

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets. The Technician, Commercial role involves supporting the commercial services sector by installing and maintaining Hosted Voice and fiber services, troubleshooting issues, and coordinating with various teams to ensure seamless service delivery.

InternetNetwork HardwareTelecommunicationsTV

Responsibilities

Support growing commercial services sector

Install and support Breezeline’s Commercial Hosted Voice (VOIP), enterprise fiber and small business (SMB) services

Respond to Hosted Voice, commercial fiber circuit and SMB trouble calls

Assist Technical Operations construction team with Commercial fiber deployments

Assist Network Engineers during optical and network upgrades

Performing Hosted Voice service installations which includes working with internal sales and provisioning teams along with customer interactions for pre-qualification visits, site surveys, pre-installation and installations

Install Breezeline Hosted Voice phones/devices, commercial fiber routers and other CPE

Coordinate with the Sales and Business Services teams to design and implement hosted phone changes and additions to ensure minimal disruption to existing customer systems

Troubleshoot and analyze IP voice and data issues as well as working scheduled maintenance activities during commercial equipment upgrades

Coordinate with the Advanced Services Group during current customer system interruptions and device troubles

Technical knowledge preferable associated with PBX and VOIP phone systems, ethernet and fiber networking, PC software and back office connectivity as well as CATV coax experience

May assist local Technical Operations teams with additional tasks as approved by Manager Field Operations

Qualification

Hosted Voice installationCommercial fiber supportPBXVOIP systemsLayer 2/3 networkingWindows operating systemsGoogle WorkspaceTechnical troubleshootingClean cablingProfessional installationsMathematical skillsReasoning abilityCommunication skills

Required

Associate Degree (A.A.) or equivalent from two years college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations

The ability to write reports, business correspondence and procedure manuals

The ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume

Ability to apply concepts of basic algebra and geometry

Ability to define problems, collect data, establish facts and draw valid conclusions

Ability to interpret a variety of extensive technical details in mathematical or diagram form and deal with several abstract and concrete variables

Ability to adhere to Local, Federal regulations and company policies

Ability to carry, climb and work from a ladder

Ability to occasionally work in outdoor environments

Ability to differentiate between different sizes and colors of wires

Ability to drive a Company vehicle in a safe and responsible manner

Ability to work in tight spaces including bending, reaching and/or twisting

Ability to operate appropriate test equipment associated with position

Technical knowledge preferable associated with PBX and VOIP phone systems, ethernet and fiber networking, PC software and back office connectivity as well as CATV coax experience