Gaia · 2 months ago
Provider Network Manager
United States
Full-time
Remote
Mid, Senior Level
4+ years expGaiafamily is seeking a Regional Provider Network Manager who will oversee clinic partnerships across the East and South/Southeast regions. The role involves onboarding, relationship management, performance tracking, and growth within the provider network, focusing on enhancing clinic satisfaction and referral growth.
FinTechHealth CareInsurTech
Responsibilities
Ensure smooth clinic onboarding, including system setup, access, and training
Organize and lead kickoff meetings, team training, and marketing introductions
Provide clinics with marketing resources and coordinate additional requests
Maintain ongoing engagement through monthly performance reviews, feedback sessions, and visibility audits
Serve as the primary point of contact for clinics: resolving issues, unblocking workflows, and maintaining proactive communication
Keep clinics excited about Gaia with creative touchpoints such as seasonal outreach, holiday campaigns, swag, and in-office visits
Track, analyze, and report on clinic performance using dashboards and key metrics (referrals, conversions, activation rates, etc.)
Identify opportunities for growth and operational improvement based on data, feedback, and observed clinic behavior
Translate clinic needs into clear recommendations for marketing, operations, product, and leadership. This includes: Differentiating between explicit requests and the deeper root challenges; Prioritizing based on business impact—not reacting to noise or isolated concerns; Raising insights that help shape Gaia’s strategy across IVF, egg freezing, and clinic workflows
As the closest point of contact with clinics, you will need to distill high-quality insights, ensuring that priorities align with broader business goals rather than reacting impulsively to every request
Engage in thoughtful investigation, ask the right questions, and separate urgent needs from minor concerns—helping the team focus on impactful improvements rather than isolated issues
Build trusted relationships with all levels of clinic staff—from front-desk coordinators and financial counselors to practice managers, physicians, and C-suite executives
Collaborate with cross-functional teams including Provider Growth, Product, Operations, and Member Growth
Visit every newly onboarded clinic within the first 60 days to build relationships, complete workflow validation, and drive early adoption
Conduct ongoing in-person visits every ~3 months to strengthen partnerships, address challenges, and spark referral momentum
Represent Gaia at industry events, conferences, and regional gatherings where clinic partners may be present
Qualification
Required
4+ years of experience in provider network management, ideally in the fertility industry
Ability to influence and drive decision making among all levels of stakeholders, including frontline staff and C-suite executives
Have a knack for creating and optimizing processes that drive efficiency and results
Love using data and insights to guide strategy and improve performance
Are a creative problem-solver who digs deep to uncover real needs and craft meaningful solutions
Excited and willing to travel regularly throughout the territory, including overnight and some weekend trips, to build strong in-person relationships
Preferred
Experience in healthcare sales is a plus
Benefits
Private healthcare
Fertility support
Set up budget
Annual personal development budget
Reward and recognition framework
Company
Gaia
Gaia combines reproductive health data with financial technology to make IVF treatments more accessible, affordable, and personal.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$37MKey Investors
Valar VenturesAtomicoKindred Capital
2025-07-18Series A
2025-01-27Series Unknown· $14M
2022-02-14Series A· $20M
Leadership Team
Nader AlSalim
Founder & CEO
Olivia Borsje
CMO
Recent News
Business Wire
2025-12-02
2022-02-14
Company data provided by crunchbase