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Trinity Health · 3 days ago

Strategic Growth Associate - East Division

Dubuque, IA

Full-time

Onsite

Mid Level

3+ years exp

Trinity Health is focused on enhancing healthcare access and relationships with physicians. The Strategic Growth Associate will be responsible for conducting outreach, analyzing market data, and collaborating with various stakeholders to increase service utilization and support strategic growth initiatives.

DeliveryHealth Care

Responsibilities

Conduct strategic outreach to targeted providers with the goal of increasing utilization of Trinity Health services

Research, collect, analyze & synthesize information / data to support growth initiatives, projects, strategies & leadership decision making

Identify opportunities & collaborate with operations, Medical Group & other key stakeholders to address barriers to access & growth

Build & deploy alignment strategies

Serve as the voice of the customer (VOC) for internal stakeholders, build relationships & foster collaborative work environments

Understand market dynamics (e.g., demographics, payer strategies & referral patterns) related to Trinity Health entities & market competitors

Interpret & use data to identify growth opportunities & barriers at the system, RHM, service line & programmatic levels

Deploy consultative engagement strategies & build trust-based, solutions-oriented relationships with employed & independent physicians, relevant providers & office staff

Understand the drivers of physician behavior (e.g., referral management & site of care selection) & how to influence & position Trinity Health / associated facilities to enhance alignment & facilitate growth through removing barriers & developing strategies to optimize opportunities

Navigate complex relationships & care delivery systems

Act as an advocate & voice of the physician as customer

Identify & pursue service line, programmatic, ambulatory & geographic growth opportunities

In collaboration with finance, operations & other key stakeholders, assess feasibility & develop business cases to support decision-making

Embrace both physicians & relevant internal stakeholders as customers

Commit to deliver timely, responsive & high-quality service

Operate as problem solver & reliably follow through on commitments & communication

Assess opportunities for business growth

Utilize multiple system applications to perform analysis, create reports & develop materials

Incorporate knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized

Utilize external & internal data sources to support growth strategies & targeted outreach

Consume, analyze & communicate data insights from data sources (e.g., Together Care, financial reports & claims data)

Translate data into strategies & tactics

Evaluate performance of initiatives using Key Performance Indicators (KPIs) including, but not limited to, volume growth, referral capture & market share

Work across relevant departments (e.g., operations, marketing, finance & the medical group) to align strategy & deployment

Work within defined organization structures to prioritize & advance strategic growth & access initiatives

Navigate internal policies while maintaining momentum

Convey strategy to executive, clinical & operational stakeholders

Tailor messaging for diverse audiences & influence without formal authority

Lead / support change management efforts to support strategic growth & access initiatives

Understand provider & staff adoption challenges & collaborate with relevant stakeholders to develop strategies to proactively & creatively overcome those challenges

Implement, track & iterate on initiatives in an intentional manner to drive results

Demonstrate ethical decision-making & commitment to equity in growth initiatives

Demonstrate stewardship of community & company resources

Qualification

Healthcare Market IntelligencePhysician Relationship ManagementBusiness Development AcumenData-Driven Decision MakingCommunication & InfluenceChange ManagementCross-Functional CollaborationCustomer Service OrientationValues-Based LeadershipClinical ExperienceMBAMHA