Cloudbeds · 1 month ago
Senior API Onboarding Manager
Asia & Pacific
Full-time
Onsite
Senior LevelCloudbeds is a company transforming hospitality with an intelligently designed platform that powers properties globally. They are seeking a Senior API Onboarding Manager to guide API partners through integration processes, provide technical assistance, and enhance customer experience for integrating partners.
Enterprise SoftwareHospitalityHotelSaaSSoftware
Responsibilities
Guide inbound API partners from initial contact through development, certification, and final go-live, collaborating closely with Partnerships and Product teams
Provide direct technical assistance to API users by troubleshooting, reproducing reported issues, and delivering solutions via Zendesk and Zoom calls
Meet with partners to deeply understand their needs, capture technical requirements, and outline effective API integration solutions
Create and maintain training materials, knowledge base articles, and the Partner Portal (including development guides and FAQs) for both internal teams and external partners
Proactively provide valuable feedback to the Product and Development teams regarding potential API enhancements and necessary bug fixes
Work with the Partnerships team to enforce qualification standards for new partners and maintain clear, accessible transparency in the partnership funnel
Ensure all integrating partners adhere to a high standard of customer experience for Cloudbeds' end customers
Qualification
Required
Experience with REST APIs and proficient in reading technical documentation, particularly XML and JSON formats
Proven ability to troubleshoot issues using analytical skills and investigative log tools
Skills in meeting with customers/partners to gather and document technical requirements
Familiarity with communicating effectively across support, product, and engineering departments
Passionate about creating and documenting new processes to enhance team and system performance
Experience with project management systems, specifically Jira and the Zendesk ticketing system
Strong analytical and technical skills, the ability to multitask, and excellent written and spoken English communication
Preferred
Experience in the hospitality and tourism industry
Business fluency in other language(s) beyond English
Experience with API Testing tools like Postman
Experience with Backend Development and API bug fixes
Development or support experience on systems built in PHP
Benefits
Remote First, Remote Always
PTO in accordance with local labor requirements
2 corporate apartment accommodations for team member use for free (San Diego & São Paulo)
Monthly Wellness Fridays - enjoy an extra long weekend every month
Full Paid Parental Leave
Home office stipend based on country of residency
Professional development courses in Cloudbeds University
Access to professional development, including manager training, upskilling and knowledge transfer
Company
Cloudbeds
Cloudbeds’ hospitality management platform enables hotels to grow revenue, streamline operations, and deliver memorable guest experiences.
Founded in 2012
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$248.44MKey Investors
SoftBank Vision FundViking Global InvestorsPeakSpan Capital
2021-11-03Series D· $150M
2020-03-11Series C· $82M
2018-03-01Series Unknown
Leadership Team
Adam Harris
Chief Executive Officer
Richard Castle
Cofounder, President & COO
Recent News
Hotel Management Network
2025-12-22
Company data provided by crunchbase