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AssetWatch® · 2 days ago

Sr. Data and Reporting Analyst, Customer Operations

United States

Full-time

Remote

Senior Level

5+ years exp

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience. The Senior Data and Reporting Analyst will lead the design and development of reporting tools, analyze operational data, and provide insights to guide executive decision-making.

Big DataIndustrial AutomationInternet of ThingsMachine LearningPredictive Analytics

Culture & Values

Responsibilities

Lead the design, development, and automation of dashboards and reporting tools to track customer health, retention, adoption, satisfaction, and operational performance

Own and manage periodic reporting of all key performance indicators (KPIs) and financial metrics, providing clear, actionable insights to management on business performance and strategic direction

Analyze and interpret complex operational data, including revenue, expenses, and profitability, to identify trends, risks, and opportunities for growth or optimization

Evaluate the effectiveness of financial and operational strategies and recommend data-driven improvements

Develop advanced analytical models and forecasts to predict churn, expansion, and customer lifetime value (CLV)

Collaborate with IT/IS and data engineering teams to enhance data management systems, optimize infrastructure, and ensure data integrity, accuracy, and accessibility

Champion best practices for data governance, reporting automation, and visualization standards

Act as a strategic liaison between Customers For Life, Finance, and GTM teams to align data insights with organizational objectives

Present findings and recommendations to executive leadership with clarity, precision, and business impact

Qualification

SQLData visualization toolsAnalytics experienceExcelSalesforce.comNetsuiteStakeholder managementData governancePresentation skillsStorytelling skills

Required

Bachelor's degree in data Analytics, Statistics, Business, Finance, or related field

5+ years of progressive experience in analytics, business intelligence, or data reporting—ideally in SaaS, industrial technology, or related environments

Advanced proficiency in SQL, Excel, Salesforce.com, Netsuite, and data visualization tools (Quicksight, Power BI, Tableau, or equivalent)

Strong experience analyzing and reporting on both operational and financial metrics

Demonstrated ability to lead complex analyses and translate data into clear strategic recommendations

Excellent stakeholder management skills, with experience partnering across business, finance, and technology teams

Proven track record of automating and improving analytics and reporting processes