Tech-Keys · 2 months ago
Tier 2 - IT Engineer MN
Eagan, MN
Full-time
Onsite
Mid Level
$75K/yr - $75K/yr
3+ years expTech-Keys is seeking an experienced Tier 2 IT Engineer to join their team. The role involves providing technical support to customers and ensuring quality service delivery by troubleshooting and resolving IT-related issues.
Information ServicesInformation Technology
Responsibilities
Provide IT support to internal and external customers
Troubleshoot and resolve IT related inquiries and problems
Maintain and update our knowledge base and technical documents
Ensure service delivery quality at all times
Qualification
Required
Proven experience working as a Tier 2 IT engineer for at least 3 years
Excellent customer service and communication skills
Excellent problem solving and analytical skills
Ability to explain technical solutions in a clear and understandable manner
Experience in 365 administration
Networking experience
Experience trouble shooting printers
Experience with Azure
Experience with datto
Preferred
Degree in Information Technology is a plus
MS - 102 certification is a plus
MD - 102 certification is a plus
Benefits
Health, Dental, Vision & other additional benefits
401K (With 4% Match) eligible after 90 Days
Generous PTO
Company
Tech-Keys
Tech-Keys is a full-service IT company providing IT solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
James Vujicic
COO
Mark Weldler
Sales Director and vCIO
Company data provided by crunchbase