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SAP · 1 week ago

Lead TQM Utilities

Houston, TX

Full-time

Hybrid

Lead/Staff

$152K/yr - $341K/yr

10+ years exp

SAP is a global leader in enterprise software solutions, and they are seeking a Lead TQM Utilities to oversee the Premium Engagement program. This role involves analyzing customer requirements, planning engagements, and ensuring quality execution of services to enhance customer satisfaction.

AnalyticsBusiness IntelligenceBusiness Process Automation (BPA)ComputerData ManagementFinanceSoftware

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Lead Premium Engagement program

Support or execute analysis of customer situation/requirements, including business requirements, program/project, IT, transformational, architecture, development, infrastructure, and operational topics

Support or execute engagement planning of Premium Engagement services to customer situation/requirements, solutions, create a value proposition, secure customer alignment, including working with the account team, expert engagement engineer, solution or industry experts, partners, executive sponsors, or delivery support teams

Support engagement quality and execution of Premium Engagement services, including governance, top issue/escalation management, executive reporting & presentations, resource staffing, contract management, and services delivery

Execute engineering services or resources for end-to-end projects or focused phased activities, including design, optimization, assessment, technical integration, validation, operations, escalations, empower training, and workshops

Qualification

SAP architecture expertiseSAP Enterprise SolutionsSAP project managementSAP HANA experienceUtilities industry experienceDe-escalation skillsBachelor's STEM DegreeCustomer retention experienceFacilitation skillsNegotiation skills

Required

Strong SAP business and technical solution architecture expertise

10+ years of experience with SAP's Enterprise Solutions, Industry Solutions, Platform Solutions, SaaS Solutions, Third-Party Technologies, or Partner Technologies

SAP project management, value management, and quality management practices

Experience leading design, implementation, and change management projects

Pre-sales, Solutioning, Procurement, Contract Lifecycles, Contract Renewals, and Customer Retention experience

Experience working with c-levels, senior leaders, influencers, and trusted advisors

Strong facilitation, negotiation, and de-escalation skills

Bachelor or Master's STEM Degree: Science, Tech, Engineering, Math or equivalent experience in the field of technology

Preferred

Experience with SAP HANA, S/4 HANA, or SAP Business Technology Platform preferred

Experience with Utilities industry is highly desirable

Benefits

Constant learning

Skill growth

Great benefits

Company

SAP

Glassdoor4.3

SAP provides enterprise application software to various industries, including consumer, discrete manufacturing, public services.

Founded in 1972

Walldorf, Baden-Wurttemberg, DEU

10001+ employees

https://www.sap.com

H1B Sponsorship

SAP has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (6)

2024 (1)

2023 (3)

2022 (3)

2021 (3)

2020 (6)

Funding

Current Stage

Public Company

Total Funding

$1.3B

Key Investors

Elliott Management Corp.

2019-04-24Post Ipo Equity· $1.3B

2015-06-01Grant· $1.37M

1998-08-03IPO

Leadership Team

Christian Klein

CEO & Member of the Executive Board

Sandi de Souza

Chief Financial Officer

Recent News

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