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McLeod Health · 1 month ago

Customer Service Team Lead - Single Billing Office

2210 Enterprise Dr, Florence, SC, 29501, US

Full-time

Onsite

Mid Level

McLeod Health is a healthcare provider located in Florence, SC, seeking a Customer Service Team Lead for their Single Billing Office. The role involves maintaining customer relations, leading a team of representatives, and ensuring compliance with quality management systems.

CommunitiesHealth CareHospitalMedical

H1B Sponsor Likely

Responsibilities

Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values

Shall demonstrate leadership and commitment with respect to the quality management system by: (a) promoting the use of the process approach and risk-based thinking (b) engaging, directing and supporting persons to contribute to the effectiveness of the quality management system requirements (c) promoting improvement

Responsible for the ongoing education/training of Customer Service Representative. Work is of a highly confidential nature

Assists Patient Relationship Manager with accessing the quality of the performance of Customer Service Representative

Maintains knowledge of governmental and commercial insurance requirements. Works closely with the Patient Relationship Manager to ensure staff is educated as the rules and regulations change

Provides a status to management on any problematic system, training, or staffing issues

Provides technical/clerical back-up to staff when indicated by department needs and as time and priorities permit, as well as stepping in when needed for difficult customers. Works in staffing during periods of excessive backlog

Assists with any duties assigned by Management

Qualification

Medical terminologyAccounting knowledgeBusiness administrationHealthcare administrationMulti-taskingComputer skills

Required

Minimum of a High School Diploma/ Equivalent from an accredited school

Preferred

Experience using a computer

Medical terminology and/or college-level course work in accounting, business, public or healthcare administration

Company

McLeod Health

Glassdoor3.6

McLeod Health is a hospital network serving.

Founded in 1906

Florence, South Carolina, USA

10001+ employees

http://www.mcleodhealth.org/

H1B Sponsorship

McLeod Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2022 (1)