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Alliance TrueCare · 1 month ago

Supervisor - Enhanced Care Management

Sacramento, CA

Full-time

Onsite

Entry, Mid Level

$29/hr - $32.50/hr

2+ years exp

Alliance TrueCare is seeking a Supervisor for Enhanced Care Management to facilitate the efficient operation of their department. The role involves overseeing daily workflows, conducting audits for quality assurance, and ensuring a positive experience for members while managing staff training and administrative tasks.

Hospital & Health Care

Responsibilities

Oversees the daily workflow of the department

Provide constructive and timely performance evaluations

Conduct audits of each LCM to ensure quality assurance is met according to contract standards

Assists with the development and implementation of corrective and quality improvement plans that contain content and strategies to address identified problem areas

Identify the training needs of staff and communicate with the Site Manager to ensure proper training is provided

Ensure members have an amazing experience including timely access to the care they need (appointments, visits, messages, and calls) and resolving their issues quickly, with minimal waste and friction

Engage with the team to troubleshoot any technical issues, local problems, or escalating systemic matters to your manager or central teams

Attend health plan training, webinars, internal meetings, continuing education

Assist with onboarding new hires in coordination with Human Resources

Manage meeting preparation, and other administrative support

Manage communication, with context, between the offices and other districts and health system partnerships

Aide in the completion of reports requested by the Site Manager

Performs other duties as assigned

Qualification

Health Care ManagementPerformance ManagementQuality AssuranceMicrosoft Office SuiteCustomer ServiceVerbal CommunicationWritten CommunicationInterpersonal SkillsOrganizational SkillsProblem-Solving

Required

High school diploma or GED

Minimum two years working in a professional Health Care environment as a supervisor or manager to include employee reviews, performance management, timekeeping, and coaching

A valid Driver's License, reliable daily vehicle and active CA auto insurance

Excellent verbal and written communication skills

Excellent interpersonal and customer service skills

Proficient in Microsoft Office Suite or related software

Excellent organizational skills and attention to detail

Ability to work independently

Ability to problem-solve and maintain confidential information

Prolonged periods sitting at a desk and working on a computer

Must be able to lift up to 10 pounds at times