Mitsubishi Electric Power Products, Inc. · 3 days ago
Field Service Technician II - VA
Ashburn, VA
Full-time
Onsite
Mid Level
4+ years expMitsubishi Electric Power Products, Inc. is a leader in critical power solutions, and they are seeking a Field Service Technician II to perform service support for Uninterruptible Power Supplies. The role involves on-site troubleshooting, repairs, and preventative services while providing technical support to both internal and external customers.
Consumer ElectronicsElectrical DistributionElectronicsManufacturing
Responsibilities
Deliver On-Site Support: Perform start-up service, preventative and remedial maintenance, field modifications, and testing of power quality products
Be the Go-To Expert: Provide technical support to internal and external customers, including third-party service organizations and end users
Diagnose and Document: Inspect, test, and document failed products, components, and systems prior to return to the factory, detailing defects and operational status
Stay Ready for Emergencies: Schedule and provide on-call emergency technical support and field service
Collaborate and Innovate: Partner with other MEPPI departments to identify solutions that improve performance and customer protection
Master the Details: Identify, evaluate, and repair routine product failures; escalate non-routine issues as needed
Advocate for Upgrades: Recommend service product offerings, such as battery upgrades, to maximize customers’ long-term investments
Troubleshoot with Precision: Resolve malfunctions to a board level in UPS systems with minimal guidance
Create Clear Records: Maintain service records and produce detailed documentation on the repair and inspection of UPS and energy storage equipment
Mentor Future Talent: Guide less experienced technicians in troubleshooting system failures
Stay Professional: Submit accurate expense reports in accordance with company policies
Qualification
Required
Associate degree in Electrical, Electronics, or related technical field, with 4 years of experience in troubleshooting and repairing technical, electrical, or electronic products—or equivalent education and experience
Intermediate knowledge of UPS products, services, and peripherals, plus advanced proficiency in mechanical and electronic test equipment
Advanced analytical and problem-solving skills with the ability to diagnose complex issues
OSHA-10 Construction and NFPA-70E certification
Advanced interpersonal, communication, and presentation skills to interact effectively with customers, employees, and suppliers
Ability to read and interpret detailed equipment schematics and facility one-line drawings; basic knowledge of communication and networking protocols
Advanced computer skills, especially with Microsoft Office and MRP/ERP business systems
Benefits
Comprehensive Health Coverage: MEPPI pays 90% of the cost for medical, dental, and vision plans.
Retirement Security: 401(k) plan with company match up to 4%.
Generous Paid Time Off: Vacation eligibility after 90 days, plus 12 paid holidays per year.
Career Development: Training programs and educational assistance to support your growth.
Exclusive Employee Perks: Profit sharing and employee discounts on MEPPI products and services.
Company
Mitsubishi Electric Power Products, Inc.
Mitsubishi Electric Power Products, Inc. is an Electronic Manufacturing firm that manufactures electric power & electronic technologies.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Tricia Breeger
President & CEO, Mitsubishi Electric Power Products, Inc. (MEPPI)
B
Brian Heery
Chairman
Recent News
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