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Lower · 1 month ago

Producing Team Lead, Mortgage Closing - West Coast

United States

Full-time

Remote

Mid, Senior Level

$72K/yr - $87K/yr

3+ years exp

Lower is a mission-driven fintech company that simplifies the home-buying process through technology. The Producing Closing Team Lead will manage the day-to-day functions of the Closing Department while maintaining their own loan pipeline and providing support to the closing team.

FinanceFinancial ServicesFinTechLending

Responsibilities

Maintain and close your own pipeline of loans

Manages and administers activities of assigned segments of loan closing to ensure that procedures are properly and efficiently carried out

Ensures compliance with established company and regulatory guidelines and procedures to provide high quality service and outstanding customer care

Directs and leads closing team in matters regarding operations, procedures and processes

Partners with other operational areas to develop new processes and procedures to facilitate efficient business growth

Ensures and promotes the development of the closing team through coaching, training and development

Facilitates training programs across functional responsibilities to facilitate staff resources as productions support needs vary

Identifies and provides feedback to management regarding closing processes and support technology that will provide for efficiencies and growth

Resolves the most complex or sensitive issues and provides guidance and mentorship to junior level staff

Provides research and resolution services to members of management

May assist in development and overseeing the preparation, analysis and delivery of reports for management, sales staff and direct report staff

May assist in the development and administration of training courses for closers and operational staff as needed

Provides informal feedback on an ongoing basis and formal feedback to management for inclusion in the annual performance evaluation process to identify and develop talent

Partners with the Compliance areas to ensure that all requisite federal, state, regulatory and investor guidelines are adhered to

Partners with the Sales Team to ensure that all requirements are adhered to

Keeps current on federal and state laws, regulations and exceptions affecting assigned functions

Reviews, approves, and documents exception conditions or non-routine actions

Responsible for the daily activities of the loan closing department

Responsible for maintaining their daily loan closing workload which is subject to current volume

Qualification

Closing experienceRegulationsLeadership experienceImaged document storageMicrosoft Office proficiencyAnalytical skillsCommunication skillsTime managementMentoring skillsOrganizational skills

Required

Thorough knowledge of closing, including prior experience closing FHA, VA, Conventional, Jumbo, ARM, DPA/Bond, and HELOC/HELOAN. Experience in all listed loans is a must!

Must have 3+ years of senior level closing experience

Must have some prior leadership experience

Thorough knowledge of federal, investor, and bank regulations

Experience with Imaged based loan document storage technology

PC literate with proficiency in Microsoft Office, database reporting and Encompass mortgage loan system

Strong verbal, written and interpersonal communication skills

Strong analytical and problem-solving skills

Strong time management and organizational skills

Ability to mentor, coach and motivate staff

Ability to implement policies and procedures

Ability to interact with all levels of staff and management

High School Diploma or equivalent