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Exness · 1 month ago

Customer Support Executive - Vietnam

Southeast Asia

Full-time

Onsite

New Grad, Entry Level

Exness is an international fintech company that provides a supportive work environment. The Customer Support Executive will ensure excellent service and issue resolution for clients through various communication channels, while also maintaining a good company image.

Marketing

Growth Opportunities

Responsibilities

Process client requests and solve issues via live chat, phone call, and email by navigating multiple programs while paying attention to accuracy and detail

Escalate the issue to the appropriate specialist when needed via Salesforce or Jira

Update clients on their request status accordingly

Verify documents submitted by clients within specific regions on an hourly basis

Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy

Understand the company's business functions and roles by attending company seminars and meeting the required assessment target

Achieve quarterly KPI targets set by the CS manager

Perform other ad hoc tasks assigned by the manager

Qualification

Customer service orientationTroubleshooting skillsCommunication skillsSalesforceJiraMultitasking skillsBachelor’s degreeSelf-motivated

Required

Good communication skills in English, and Vietnamese

Strong client-facing and communication skills

Troubleshooting and multitasking skills

Customer service orientation

Bachelor's degree in business administration or related field

Self-motivated and highly reliable

Benefits

Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care

Generous time off, including 21 days of annual leave and paid sick leave

Allowance for sports club memberships or other physical exercise activities

Holiday flight tickets and accommodation coverage (within the yearly limit)

Meal and transportation allowance

Education allowance for your children’s school and kindergarten fees

Outstanding team-building experiences and corporate parties