Amazon · 2 months ago
Sr. WW Specialist SA, Amazon Connect - AWSI
New York, New York, USA
Full-time
Onsite
Senior Level, Lead/Staff
$138K/yr - $239K/yr
8+ years expAmazon is a leading cloud platform provider, and they are seeking a Senior Worldwide Specialist for Amazon Connect. This role involves owning the go-to-market strategy for technology domains, providing business and technical expertise to drive revenue and growth for AWS customers.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Represent the voice of the customer; collaborate with field and central teams to bring customer feedback to product teams. Lead curation of custom feature and availability requests for unique customer use cases
Provide advanced technical knowledge to your aligned GTM teams to unblock our customers’ largest and most critical business challenges
Along with your extended team, own the technical bar for specialist technical artifacts and standards
Collaborate with your GTM colleagues to provide technical insights into GTM strategy and support field marketing to execute local technical events, campaigns, and customer engagements
Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public-speaking events such as AWS Summit, AWS re: Invent, etc
Guide and Support an AWS internal community of technical subject matter experts aligned to your customers. Create field enablement materials for the broader SA population to help them understand how to integrate new AWS solutions into customer architectures
Qualification
Required
8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
3+ years of design, implementation, or consulting in applications and infrastructures experience
Experience in design/implementation/operations/consulting with distributed applications
Experience in contact center operations
Preferred
Experience identifying, developing, negotiating, and closing large-scale technology projects for global customers
Experience migrating or transforming legacy customer solutions to the cloud
Knowledge of software development tools and methodologies
Knowledge of presentations and whiteboarding skills with a high degree of comfort speaking with internal and external executives, IT management, and developers
Experience working within software development or Internet-related industries
AWS certification, such as, AWS Solutions Architect, or a similar cloud certification
BS degree in computer science or equivalent, or 4+ years of technical work experience
Benefits
Equity
Sign-on payments
Other forms of compensation
Full range of medical, financial, and/or other benefits
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
TechRadar.com
2026-01-16
2026-01-16
Chicago Sun-Times - Business
2026-01-16
Company data provided by crunchbase