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WEG · 1 month ago

Service Engineering Specialist

Duluth, GA

Full-time

Onsite

Entry Level

1+ years exp

WEG Electric Corp. is the largest industrial electric motor manufacturer in the Americas, and they are seeking a Service Engineering Specialist. The role involves providing technical support to customers for WEG products, troubleshooting issues, and assisting field support personnel.

Consumer ElectronicsElectrical DistributionElectronicsEnergyManufacturingSolar

Comp. & Benefits

No H1B

Responsibilities

Provides technical support to customers and end users, by phone or email with basic start-up of WEG products

Provides after-hours phone support

Sends Field Service Request Form to customer when requested or when scope of customer request extends beyond expected boundaries of reasonable phone or email support

Assists field support personnel via phone or email as needed by providing drawings and the use of available WEG resources

Sends Return Authorization Request Form to customer when requested or when deemed appropriate

Records details of calls and email in technical support database

Records non-conformities of WEG products in the appropriate database

Reviews field service reports as needed for warranty validation

Performs inspections on products (static and power test inspections) according to technical manuals for each product

Performs root cause analysis to determine, if possible, whether failure is a manufacturer defect or external, for warranty or denial purposes

Provides quotes, for the repair of WEG products

Records details of evaluations, defective parts found with cost of each, determination of worthiness of repair in the appropriate database

Keeps workbenches and repairs lab organized and clean

Assists the parts department on identifying parts for customers

Provides back-up to Field Service Engineer and Repair Lab Engineer

Qualification

TroubleshootingElectrical knowledgeSchematic readingTechnical supportCommunication skills

Required

High School/GED

Robust product and troubleshooting knowledge

Knowledge of schematics, drawings and service manuals

Demonstrated competency in complex scenarios

Knowledge to handle all levels of service issues

Knowledge to communicate clearly and effectively

1+ years of related experience

Preferred

Associate degree in electrical or electronics or equivalent

Benefits

Competitive compensation

Full benefits package

Company

WEG

Glassdoor4.3

Founded in 1961, WEG is a global electro-electronic equipment company, operating in the capital goods sector a with focus on electric motors, gearboxes and drives and controls, energy generation and transformers, electrification products and systems, automation and digitalization.

Founded in 1991

Santa Catarina, Sao Paulo, BRA

10001+ employees