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ABB · 3 weeks ago

Service Support Engineer

Richmond, VA

Full-time

Hybrid

Senior Level, Lead/Staff

8+ years exp

ABB is a global market leader aiming to help industries become leaner and cleaner. In this role, you will provide technical assistance to customers, ensuring timely support and contributing to customer satisfaction through superior service delivery.

AutomotiveEnergyEnergy ManagementIndustrial AutomationRobotics

No H1B

Responsibilities

Providing technical service support for the ABB Power Conditioning (PCS) products as an essential part of the global service support

Working in a team, resolving various technical issues

Collaborating with ABB local units in Americas and the rest of the world, facilitating customers’ problems resolution including any warranty and lifecycle issues

Collaborating with the Agile Teams to provide efficient support and improve the products

Developing and delivering training materials to enhance technical knowledge across the service teams

On request, participating in field activities, including key installations, commissioning, and troubleshooting on-site

Visiting customer locations to get hands-on experience and contribute into customer relationships

Sharing best practices and lessons learned for continuous improvement within the team

Qualification

Power Conditioning EquipmentUninterruptible Power Supply (UPS)Power ElectronicsElectrical Systems TroubleshootingThree-Phase Power SystemsCustomer SupportTraining DevelopmentTeam Collaboration

Required

Bachelor's degree in Engineering

At least 8 years of experience in technical service, field support of power conditioning equipment, Uninterruptible Power Supply (UPS) systems and/or AC drives

Experience in troubleshooting and commissioning of electrical systems

Availability to travel up to 30%, domestically and internationally

Ability to support global customers in multiple time zones

Candidates must already have a work authorization that would permit them to work for ABB in the US

Preferred

Electrical or Electronics preferred

Strong understanding of power electronics, UPS equipment and knowledge of three-phase power systems highly preferred

Benefits

Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

Choice between two dental plan options: Core and Core Plus

Vision benefit

Company paid life insurance (2X base pay)

Company paid AD&D (1X base pay)

Voluntary life and AD&D – 100% employee paid up to maximums

Short Term Disability – up to 26 weeks – Company paid

Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.

Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance

Parental Leave – up to 6 weeks

Employee Assistance Program

Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption

Employee discount program