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Citizens · 1 month ago

Virtual Assistant Spanish Speaking - In-Person/Fully Onsite

444 Liberty Ave, Pittsburgh, PA, 15222, US

Full-time

Onsite

New Grad, Entry Level

Citizens is a company focused on building relationships with customers rather than just processing transactions. The Citizens Virtual Assistant will be the first line of contact for customers through a new delivery channel, providing a memorable experience while facilitating various financial transactions and educating customers on banking options.

BankingCredit CardsFinancial ServicesFinTechRetail

Responsibilities

Ensure our customers are extremely satisfied with every interaction

Be the face of Citizens, be professional, friendly and helpful with every interaction

Effectively communicate via video technology

Respond to a variety of incoming customers interactions with a passion to deliver high quality solutions for our customers

Perform routine teller transactions and maintenance requests

Educate customers on the convenient banking options that Citizens offers; online banking, mobile banking, ATM/ITMs, etc

Provide a memorable, meaningful experience to every customer

Work closely with new and existing customers to understand their financial needs and deepen relationships

Provide recommendations and assist customers with a wide array of financial solutions to satisfy their spending, saving, borrowing and investing needs

Make referrals to appropriate business lines for new products / services

Comply with all financial policies and procedures, state and local laws and regulations

Foster strong and effective partnerships

Take advantage of training and coaching to grow with Citizens in other exciting roles

Bring positive energy and confidence to Citizens and its customers every day

Qualification

Prior banking experienceSpanish speakingEffective communication skillsComputer skillsCustomer focused mindsetProblem solvingMultitaskingEnergeticDetail-orientedCollaboration

Required

High School degree or GED required

Spanish speaking required

Prior banking experience, processing teller transactions and recommending and referring products and services to customers

Positive and customer focused mindset

Strong listening and highly effective communication skills; ability to showcase these skills across video

Proficient in asking questions and identifying needs to enhance the customer relationship

Ability to problem solve and provide solutions to customer issues

Strong computer skills and comfortable using digital technology to support the delivery of business goals

Ability to foster relationships with teammates and partners through collaboration

Energetic, organized, detail-oriented and ability to multitask effectively and in a timely manner

Ability to work hours, which can include weekends and evenings

Benefits

Medical and dental insurance

401K with corporate match

Tuition assistance

Discounts on student loan refinancing

Discount on thousands of gyms, studios and fitness centers

Company

Citizens

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At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.

Founded in 1828