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City of Boston Credit Union · 1 month ago

Retail Support & Training Coordinator

South Boston,MA,US

Full-time

Onsite

Mid Level

3+ years exp

City of Boston Credit Union is seeking a Retail Support & Training Coordinator who will be responsible for designing, implementing, and evaluating training programs to enhance employee performance and improve member service. This role involves creating interactive training solutions, monitoring training effectiveness, and supporting organizational development initiatives.

BankingFinanceFinancial Services

Responsibilities

Responsible for the overall training program throughout the credit union

Conduct ongoing needs assessments and recommend learning solutions

Apply instructional design methodology and adult learning theories to create training

Maintain working knowledge of best practices and innovations

Conceptualize and design interactive training solutions to meet objectives and improve employee performance

Create and coordinate eLearning content, LMS platforms and including third party vendor recommendations

Develop and manage the training plans, timelines, and calendars and coordinate scheduling with all business lines

Monitor and evaluate training effectiveness and employee performance

Develop learning aids such as PowerPoint presentations, manuals, operating guides, visual aids and tutorials

Support organizational development initiatives such as leadership development, performance management, and employee engagement

Assist with User Access Roles within the core system and other related platforms

Analyze, develop and recommend additional training options for low-performing or low-scoring employees including analyzing performance and providing evaluations

Provide exercises and activities that enhance the learning process and identify testing criteria to assess learner performance

Work closely with the IT and Leadership team to understand system enhancement changes and develop ongoing system training

Assist with developing Department Procedures ensuring ongoing training as needed

Facilitate courses, seminars, and workshops for all levels of employees using a variety of instructional methods (instructor-led, web-based, virtual, etc.)

Coach and mentor learners and staff

Perform assessments of learner understanding and retention as well as process consistency across all business lines and branches

Maintain training materials to ensure accuracy and consistency

Other duties as necessary

Qualification

Instructional designTraining program developmentLearning Management SystemsRetail banking experienceMicrosoft Office proficiencyCommunication skillsFacilitation skillsProject management skills