WEG Electric Corp. (USA) ยท 1 month ago
Service Engineering Specialist
Duluth, GA
Full-time
Onsite
Entry Level
1+ years expWEG Electric Corp. is the largest industrial electric motor manufacturer in the Americas and one of the largest manufacturers of electric motors in the world. The Service Engineering Specialist will provide technical support for post-sales troubleshooting, programming, and wiring for WEG products, ensuring customer satisfaction and efficient service delivery.
Electrical & Electronic Manufacturing
No H1B
Responsibilities
Provides technical support to customers and end users, by phone or email with basic start-up of WEG products
Provides after-hours phone support
Sends Field Service Request Form to customer when requested or when scope of customer request extends beyond expected boundaries of reasonable phone or email support
Assists field support personnel via phone or email as needed by providing drawings and the use of available WEG resources
Sends Return Authorization Request Form to customer when requested or when deemed appropriate
Records details of calls and email in technical support database
Records non-conformities of WEG products in the appropriate database
Reviews field service reports as needed for warranty validation
Performs inspections on products (static and power test inspections) according to technical manuals for each product
Performs root cause analysis to determine, if possible, whether failure is a manufacturer defect or external, for warranty or denial purposes
Provides quotes, for the repair of WEG products
Records details of evaluations, defective parts found with cost of each, determination of worthiness of repair in the appropriate database
Keeps workbenches and repairs lab organized and clean
Assists the parts department on identifying parts for customers
Provides back-up to Field Service Engineer and Repair Lab Engineer
Qualification
Required
High School/GED
Robust product and troubleshooting knowledge
Knowledge of schematics, drawings and service manuals
Demonstrated competency in complex scenarios
Knowledge to handle all levels of service issues
Knowledge to communicate clearly and effectively
1+ years of related experience
Preferred
Associate degree in electrical or electronics or equivalent
Benefits
Competitive compensation
Full benefits package
Company
WEG Electric Corp. (USA)
Founded in 1961, WEG has grown into a global solutions provider of industrial electrical technologies, being one of the largest manufacturers of electric motors in the world.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase