Chase ยท 2 months ago
Merchant Services Relationship Manager - Payments - Executive Director
4 Chase Metrotech Ctr, Brooklyn, NY, 11245, US
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expChase is a leading financial services firm, and they are seeking an Executive Director within Merchant Services. This role involves leading a team of Relationship Managers, managing key client relationships, and driving payments optimization strategies while fostering collaboration across the organization.
BankingFinancial Services
Responsibilities
Lead, mentor, and develop a team of Relationship Managers, empowering them to deliver exceptional service and results across their individual client portfolios
Set clear performance expectations, provide regular feedback, and support professional development to build a high-performing team culture
Oversee team portfolio management, ensuring accurate reporting, diligent database maintenance, and achievement of business objectives
Foster collaboration and knowledge sharing within the team and across the wider GCB TMT organization, driving best practices and innovative solutions
Support Relationship Managers in complex negotiations, client retention strategies, and consulting engagements with key decision-makers
Contribute to the strategic direction of the GCB TMT organization by identifying opportunities for cross-team collaboration and process improvement
Directly manage select high-value client relationships as needed, driving payments optimization and business growth
Partner with internal departments and business partners to deliver high-quality client support and maintain a unified approach to account management
Champion process improvements and new product offerings, supporting both team and organizational goals
Ensure the team is equipped with the latest industry knowledge and educational resources to stay ahead of trends and deliver maximum client value
Qualification
Required
Minimum of 8 years of experience in relationship management or sales, with a strong emphasis on contract negotiation and team leadership
Demonstrated ability to lead, develop, and motivate teams to achieve ambitious goals
Proven strategic thinking and execution skills, with experience managing complex projects and portfolios
Extensive experience working with C-suite clients, particularly in large Fortune 500 companies, with the ability to support Relationship Managers in addressing their unique needs
Strong collaboration and influencing skills, with a track record of building partnerships across stakeholder groups and contributing to organizational success
In-depth knowledge of the payment processing industry, acquiring, and/or merchant services
Proficiency in computer software systems, including word processing, spreadsheets, and databases
Exceptional verbal and written communication skills, with the ability to convey complex information clearly and persuasively
Strong time-management skills, with the ability to handle multiple tasks simultaneously, prioritize effectively, and meet dynamic deadlines
Active Industry wide engagement within recognized bodies such Payments Ed, AFP, MAG & MRC
Willingness and ability to travel nationally up to 30% annually
Preferred
CPFPP accreditation welcomed
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
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