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The Bridge · 3 weeks ago

Assistant Program Director - Residential Services

Bronx, NY

Full-time

Onsite

Mid, Senior Level

The Bridge offers supportive housing and behavioral health services to vulnerable New Yorkers facing behavioral health and substance use challenges. The Assistant Program Director is responsible for overseeing client services, promoting empowerment, and providing leadership in managing operations and staff within the program.

Health CareMental HealthOutpatient CareRehabilitationResidential

Responsibilities

Directly supervise staff providing direct client care and oversee delivery of services to clients, including program admission, daily operations, and discharge

Ensure the program is prepared for audits and reviews, and assist the Program Director with monthly data collection to monitor census, attendance, incidents, and funder outcomes

Participate in the 24-hour on-call rotation for crisis intervention; attend meetings as requested and work nights and weekends as needed

Assist the Program Director in managing personnel activities, including hiring, shift scheduling, policy and procedure development, staff meetings, case conferences, staff training, performance evaluations, disciplinary actions, and labor/management issues

Complete all required administrative duties, including data entry, monitoring performance measures, managing petty cash, and tracking staff attendance

Conduct ongoing assessments of building maintenance needs, serve as liaison with maintenance staff regarding repairs, and ensure overall facility management, including repairs and purchasing

Work with the Program Director to serve as liaison with Property Management and ensure compliance with building and program standards

Attend required staff meetings, supervision sessions, and trainings

Interact with consumers, residents, tenants, families, and staff in a caring, respectful, and culturally sensitive manner

Conduct apartment and building inspections on multiple floors using stairs; escort clients throughout the community using public transportation; attend off-site meetings and trainings

In conjunction with the Program Director, ensure all staff receive training in crisis intervention, verbal de-escalation, and trauma-informed care, and model appropriate trauma-informed interactions with clients

Immediately report serious incidents, incident allegations, and sensitive situations to supervisors

Perform any other duties as assigned

Qualification

Crisis InterventionMental Health ExperienceSupervisory ExperienceTrauma-Informed CareTime ManagementOrganizational SkillsAWARDS KnowledgeCPR CertificationFirst Aid CertificationAED CertificationNaloxone TrainingSpanish SpeakingTeamwork Abilities