ZoomInfo · 1 day ago
Integrations Support Specialist II
United States
Full-time
Remote
Entry, Mid Level
$63K/yr - $87K/yr
2+ years expZoomInfo is a Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights and trusted data. They are seeking an experienced Integration Support Specialist who will provide day-to-day support for customers, manage incident resolutions, and ensure exceptional customer experiences through effective communication and problem-solving.
AnalyticsInformation ServicesLead GenerationMarketing
Responsibilities
Provide day-to-day support for our growing customer base, including both incident management and providing workflow recommendations to ensure customers can get the most out of our platform and its integrations
Effectively triage and manage escalations to engineering teams for issues that can’t be resolved
Document best practices and other useful information to better enable our customers through our online support tools
Serve as the voice of the customer by ensuring customer feedback is clearly captured and conveyed internally to enable ongoing improvement of ZoomInfo products and services
Learn third-party products and their integrations to educate and guide customers on usage and product adoption
Identify renewal risks and up-sell opportunities, collaborate with internal teams to remediate issues, ensuring a high level of customer satisfaction enabling a successful renewal
Other related duties as assigned
Qualification
Required
Bachelor's degree preferred and/or 2-3 years of equivalent work experience in SaaS organization
Proven ability to multi-task and successfully manage multiple priorities simultaneously
Must have a strong attention to detail and be a self-directed problem solver
Ability to adapt and pivot in a fast paced, ever-changing environment
Excellent customer service skills and the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious
A strong sense of urgency
Ability to empower end-users to support themselves using our online training resources
Excellent organizational, written and oral communication skills – You must be able to convey technical jargon in a wide-array of syntax from beginner-level users to developers
Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation
A desire and aptitude to learn and understand technical infrastructure
A positive attitude
Preferred
Technical CRM, MAT, or Sales Acceleration platform experience; Certification with Salesforce, Marketo, HubSpot, Eloqua and/or Microsoft Dynamics is a strong plus
Experience with SOQL (Salesforce), and troubleshooting Salesforce Managed Packages
Familiarity with troubleshooting or interacting with API's
Prior experience using DataDog, Jira, and Snowflake
Prior experience with video conferencing applications
Benefits
Comprehensive benefits
Holistic mind, body and lifestyle programs designed for overall well-being
Company
ZoomInfo
ZoomInfo offers a platform for accessing business contact information, company profiles, and sales intelligence tools.
1001-5000 employees
H1B Sponsorship
ZoomInfo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (74)
2024 (67)
2023 (51)
2022 (115)
2021 (81)
2020 (10)
Funding
Current Stage
Public CompanyTotal Funding
$8.55MKey Investors
TA AssociatesVenrock
2024-04-01Post Ipo Equity· $1.55M
2020-06-04IPO
2019-02-04Acquired
Leadership Team
Henry Schuck
CEO and Founder
Filip Popovic
Chief Technology Officer
Recent News
Venrock
2025-12-31
Company data provided by crunchbase