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NBCUniversal · 3 hours ago

Business Solutions Analyst

Universal City, CA

Full-time

Hybrid

Mid Level

$85K/yr - $110K/yr

4+ years exp

NBCUniversal is one of the world's leading media and entertainment companies. The Business Solutions Analyst role focuses on bridging the gap between Product, Engineering, and Business Engagement teams, driving process maturity, platform optimization, and ensuring the stability of the technology foundation for Universal Products & Experiences.

BroadcastingMedia and EntertainmentNews

H1B Sponsor Likely

Responsibilities

Lead automation and monitoring initiatives across Salesforce, Jira, Power BI, ServiceNow / AutoNow, Splunk, and Datadog

Implement alert workflows using tools like Power Automate, webhooks, and Microsoft Teams integrations to drive early incident detection and response

Author Salesforce Case Management tools, including Apex-based SLA tracking

Own and improve release-, deployment-, and change-management practices

Utilize and configure ServiceNow modules for process automation and standardization (e.g., Change Management, CAB Workbench, CMDB)

Partner with Engineering and DevOps to ensure deployment governance, version control, and rollback mechanisms through tools such as GitHub, Gearset, and VS Code

Integrate cross-platform monitoring data from Splunk, Datadog, and ServiceNow

Support recurring User Access Reviews (UARs), Infrastructure Access Reviews (IARs), Configuration Management Database (CMDB) validation, Payment Card Industry (PCI) and Personally Identifiable Information (PII) Compliance and audit readiness activities

Collaborate with Cyber, InfoSec and Infrastructure teams on Disaster Recovery (DR), SSL/SAML configuration, and identity governance (Azure IdP, MFA, group sync, etc.)

Explore and deploy AI-driven automations (E.g., Power Automate Copilot, Salesforce Einstein, Jira Automation) to increase productivity and scalability

Stay current with AI and automation tools in use across NBCUniversal, including Anthropic Claude, Kong, Dropex, and emerging Copilot capabilities

Develop and maintain robust documentation across Confluence, SharePoint, and Teams to ensure transparency, onboarding continuity, and process maturity

Facilitate knowledge transfer / training between cross-functional groups and mentor new team members in tools, governance, and OE frameworks

Qualification

Business analysisWorkflow automationSalesforceDevOps toolsSoftware Development LifecycleChange ManagementData visualizationNetworking fundamentalsCollaboration toolsContinuous learnerCommunication

Required

Bachelor's degree in Computer Science, Information Systems, Management Information Systems, or similar

4+ years of professional work experience

Strong business analysis skills in formal requirements elicitation and codification (e.g., Use Cases, traceability matrices, house of quality, Goal-Question-Metric, six sigma, LEAN, test case design) and others

Skills in software Development Lifecycle (SDLC and ITIL) deliverables and processes

Ticketing / customer support management system (CSM) experience (e.g., Jira, Zendesk, ServiceNow, Salesforce Case Management)

Familiarity with formal Change- and Configuration- (CMDB) Management (e.g., ServiceNow, CAB Workbench)

Demonstrated skill in workflow automation (e.g., Power Automate, Power Apps, Jira Automation) and/or system integrations (e.g., REST APIs, Postman)

AI-assistant / agent experience for communications and operations (e.g. Copilot Studio)

Working knowledge of Windows & Linux servers, shell / terminal commands

Understanding of networking fundamentals (DNS, ports, protocols, firewall rules)

Willingness to work occasional off-hours, as required for deployments or outages

Preferred

Continuous learner mindset; energized by evaluating and learning evolving toolsets, new technologies, and AI-enabled workflows

Hands-on Salesforce experience (ideally with SF administration or Apex development)

Excellent communication, collaboration, and documentation abilities; able to work fluidly across technical and business audiences

Strong performance analysis experience (e.g., Splunk, Datadog, Power BI)

Direct experience with DevOps tools (e.g., GitHub, Gearset, VS Code)

Hands-on data visualization / report / dashboard design experience

Governance and audit familiarity (User Access Reviews, Disaster Recovery validation, SOX/InfoSec)

Familiarity with Collaboration Tools (MS Teams, Atlassian Confluence)

Benefits

Medical, dental and vision insurance

401(k)

Paid leave

Tuition reimbursement

A variety of other discounts and perks

Company

NBCUniversal

Glassdoor4.0

NBCUniversal is a media company that provides entertainment and news development, production, distribution, and marketing services. It is a sub-organization of Comcast.

Founded in 1912

New York, New York, USA

10001+ employees

https://www.nbcuniversal.com/

H1B Sponsorship

NBCUniversal has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (1)